Rental Car Agent

About Steven Automotive Group Steven Automotive Group is a fast-growing, family-owned dealership organization committed to employee growth, professional development, and operational excellence. We believe exceptional customer service begins with exceptional employees, which is why we invest in our team through ongoing training, modern facilities, and opportunities for long-term career advancement. We are currently seeking a friendly, organized, and customer-focused Rental Car Agent to join our team. About the Role As a Rental Car Agent, you will be responsible for managing the dealership's rental and loaner vehicle program across Steven Automotive Group. You will assist customers by coordinating vehicle reservations, completing rental agreements, inspecting vehicles before and after use, and ensuring a seamless rental experience from start to finish. The ideal candidate enjoys working with customers, is highly organized, and thrives in a fast-paced dealership environment. Benefits Competitive Pay 401(k) with Company Match Medical, Dental & Vision Insurance Life Insurance Paid Time Off (PTO) Paid Training Employee Vehicle Purchase Program Career Advancement Opportunities Responsibilities Coordinate daily rental and loaner vehicle reservations. Greet customers and explain rental policies, procedures, and program guidelines. Complete rental agreements and verify customer information. Inspect rental and loaner vehicles before and after each use for cleanliness and damage. Maintain accurate rental records, contracts, and vehicle documentation. Monitor fleet availability and coordinate vehicle assignments. Work closely with Service Advisors and Service Departments to provide transportation solutions for customers. Schedule routine maintenance, fueling, and detailing for the rental fleet. Process payments, billing, and rental documentation accurately. Deliver exceptional customer service throughout the rental experience. Maintain a clean, organized, and professional rental office and fleet. Compensation Competitive Hourly Pay Compensation is based on experience, qualifications, and dealership pay plan. Why Join Steven Automotive Group? Steven Automotive Group offers an exciting opportunity to build a rewarding career with one of Virginia's fastest-growing automotive organizations. We are committed to developing our employees through ongoing training, opportunities for advancement, and a supportive team environment. If you're passionate about customer service, enjoy working with vehicles, and want to be part of a growing organization, we'd love to hear from you. Apply today and join the Steven Automotive Group team! Equal Employment Opportunity Steven Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. Qualifications High school diploma or equivalent required. Previous customer service, hospitality, rental, administrative, or automotive experience preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Professional appearance and positive attitude. Basic computer proficiency and the ability to learn dealership software. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Dependable attendance and strong work ethic. Ability to successfully pass a pre-employment background check. Valid driver's license with an acceptable driving record. Ability to safely operate automatic and manual transmission vehicles is preferred.