Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Rental Department Coordinator / Rental Operations Specialist East Coast Truck & Trailer Sales - 3.9 Portsmouth, VA Job Details Full-time $45,000 - $50,000 a year 18 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) On-the-job training Career development plan Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Paid sick time Qualifications Service writing Customer communication In-person customer service Auto service management Dispatching Attention to detail Computer skills Process management Full Job Description East Coast Truck & Trailer Sales —
Portsmouth, VA Schedule:
Monday-Friday, with occasional Saturdays as business needs require
Employment Type:
Full-Time East Coast Truck & Trailer Sales is seeking a dependable, customer-focused, and technology-capable individual to manage the daily operations of our rental department. This role is hands-on and requires someone who can assist customers, manage rental vehicle activity, maintain accurate inventory records, and help build the department's rental software system from the ground up. This position is ideal for someone who is organized, comfortable working with customers, mechanically aware, and confident using software platforms to manage vehicles, reservations, records, and department workflow. Primary Responsibilities The Rental Department Coordinator will be responsible for the day-to-day execution of rental operations, including: Assisting customers with rental inquiries, reservations, vehicle availability, rental terms, and check-in/check-out procedures. Checking rental vehicles in and out, documenting vehicle condition, mileage, fuel level, damage, cleanliness, and required paperwork. Maintaining accurate records of rental activity, customer information, rental agreements, and vehicle status. Coordinating vehicle readiness, including inspections, cleaning, maintenance scheduling, and communication with service personnel. Monitoring rental inventory levels and ensuring vehicles are properly listed, tracked, and available within the rental system. Setting up and maintaining the RentCentric rental management software platform. Listing rental vehicles in the system with accurate descriptions, photos, availability, rates, and vehicle details. Managing updates to inventory, reservations, customer records, vehicle status, and related rental data. Supporting the growth of the rental department through strong customer service, organization, and operational follow-through. Communicating with management regarding vehicle utilization, maintenance concerns, customer issues, and opportunities to improve department performance. Required Qualifications Qualified candidates should have: Strong customer service and communication skills. Solid computer skills and the ability to learn and manage software systems. Experience working in rental operations, fleet coordination, service writing, vehicle check-in/check-out, dispatching, or a related field preferred. Ability to stay organized while managing multiple vehicles, customers, and open tasks. Basic understanding of vehicle condition, maintenance needs, cleanliness standards, and documentation. Dependability, attention to detail, and ownership of daily responsibilities. Ability to work Monday through Friday and occasional Saturdays as needed. Professional appearance and conduct when working with customers and internal team members. Technology Expectations This is not just a counter position. The selected candidate must be comfortable working inside software systems and helping build the rental department's operating platform. Responsibilities will include setting up RentCentric, entering vehicles, managing inventory data, updating listings, monitoring availability, and maintaining accurate records. The right candidate must be able to work independently inside computer systems and take responsibility for keeping the rental platform accurate and current. Physical Requirements This position may require: Standing, walking, bending, and moving around rental vehicles throughout the day. Inspecting vehicles inside and outside. Occasional lifting or moving of light equipment, supplies, or vehicle-related items. Working indoors and outdoors in varying weather conditions. Clear vision to inspect vehicle condition, mileage, damage, cleanliness, and documentation details. Compensation & Benefits Compensation will be based on experience and qualifications. Compensation starting at $45,000-$50,000 annually, commiserate with experience. Company-Paid Employee Health Insurance Dental Insurance Vision Insurance 401(k) Retirement Plan with Company Contribution Paid Vacation Paid Holidays Paid Sick Leave Employee Discounts on Parts, Service, and Company Products Ongoing Training and Professional Development Advancement Opportunities Within a Growing Organization Stable Employment with an Established 30-Year Company About East Coast Truck & Trailer Sales East Coast Truck & Trailer Sales is a commercial truck dealership located in Portsmouth, Virginia. We sell, service, upfit, lease, rent, and support commercial trucks and equipment across multiple industries. Our rental department is a growing business unit, and we are looking for someone who can take ownership of the daily process, customer experience, software setup, and vehicle readiness standards. How to Apply Interested candidates should submit a resume outlining relevant customer service, rental, fleet, automotive, service, software, or operations experience.
Pay:
$45,000.00 - $50,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance On-the-job training Opportunities for advancement Vision insurance Ability to
Commute:
Portsmouth, VA 23701 (Required) Ability to
Relocate:
Portsmouth, VA 23701: Relocate before starting work (Required)
