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The UPS Store 6068
Store Front Associate
Career Insights for Retail Sales Associate (General)
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Scorecard
Based on Alabama data
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What they do
A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.
$30,041 / year median in Alabama
+6% projected growth
Job Description
Job Summary The Front End Associate is responsible for providing exceptional customer service and ensuring a smooth and efficient checkout process for customers. This role involves handling cash transactions, managing customer inquiries, and maintaining a clean and organized front-end area. The Front End Associate will work closely with other team members to ensure a positive shopping experience for all customers. Education and Experience
- High School Diploma or equivalent preferred
- Previous experience in a retail environment is a plus
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Basic math skills
- Customer service-oriented with a friendly and approachable demeanor Knowledge
- Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Basic knowledge of retail operations and procedures Skills Basic Skills
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Service Orientation
- Actively looking for ways to help people.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do. Technical Skills
- Operation and Control
- Controlling operations of equipment or systems.
- Operation Monitoring
- Watching gauges, dials, or other indicators to make sure a machine is working properly. Work Context
- Communication
- Types and frequency of interactions with other people that are required as part of this job.
- Role Relationships
- Importance of different types of interactions with others both inside and outside the organization.
- Responsibility for Others
- Amount of responsibility the worker has for other workers as a part of this job.
- Work Setting
- Description of physical surroundings that the worker will face as part of this job. Primary Job Duties
- Greet customers as they enter the store and provide assistance as needed.
- Operate cash registers and handle cash transactions accurately.
- Answer customer inquiries and resolve any issues or complaints.
- Maintain a clean and organized front-end area, including restocking supplies and cleaning as necessary.
- Assist with bagging and packaging purchases for customers.
- Collaborate with team members to ensure efficient store operations.
- Follow company policies and procedures to ensure a safe and secure environment.