Campus Store Coordinator

Location:

Azusa (Main Campus)

Position ID:

S999 Full-Time Share this job: Since 1899, Azusa Pacific University, a top Christian higher education institution in the nation, has helped students discover their higher calling to impact the world for Christ. Taught by world class faculty, APU offers an education that leads to lifelong transformation and eternal impact. APU offers 59 bachelor's degrees, 34 master's degrees, 35 certificates and credentials, and 7 doctoral programs to more than 7,000 students at the university's main campus in Azusa, several regional locations across Southern California, and online. Learn more at apu.edu. APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another. This position is responsible for the seamless execution of daily retail operations, ensuring a high standard of experience for all Campus Store customers. Primary responsibilities include performing customer service duties, sales floor and website maintenance, shipping/receiving, and oversight of student employees' daily tasks. Another component of this role involves assisting customers with tech sales and technology needs within the Apple Computer Store. This position also is responsible to assist with the tasks required in the One Card office. Additionally, this position assists the Campus Store Manager in purchasing tasks, including the creation of purchase orders and invoice processing for branded, tech, and general merchandise. Required Education Bachelor's degree or equivalent experience preferred Required Experience Customer service experience in a retail environment 1-2 years of retail experience preferred, with a minimum of 1 year of experience operating a Point of Sale system. Experience or high familiarity with Apple products and technology sales. Primary Duties/Essential Functions. Coordinate day-to-day store functions, including front-line customer service and maintaining an organized, high-impact sales floor. Direct the daily tasks of student employees, providing consistent coaching and oversight to ensure operational goals and service standards are met. Operate POS cash registers and the inventory system. Responsible for the accurate operation of cash registers and cash handling Provide administrative and operational support to the Campus Store Manager in the procurement of products. Assist the Manager with creating purchase orders and processing invoices for branded, tech, and general merchandise. Assist the Communications Specialist with the maintenance of the Shopify website's merchandise. Oversee website maintenance to ensure product listings and online store functionality are accurate and up to date. Answer telephones and assist customers at all customer service areas within the Campus Store Assist customers with Campus Store needs, including but not limited to general merchandise, Slingshot course materials, tech, APPLE products, one card and Mail and Print Services. Provide cross-functional support for the One Card office, assisting with administrative tasks and student ID services as required. Maintain a high level of proficiency in store-related merchandise, technology, and hardware inventory. Assist with the receiving of all general and tech merchandise to ensure accuracy against purchase orders. Responsible for maintaining the appearance of the sales floor, including setting up displays, stocking store merchandise, and restocking returned merchandise. Assists in the organization and maintenance of general merchandise storage areas. Possess a working knowledge of all inventory. Responsible for the daily fulfillment and management of new and existing online web orders. Performs opening and closing procedures of the store if scheduled. Conduct monthly and yearly inventory of general and tech merchandise to ensure appropriate stock levels. Maintains compliance with APU mission, vision, positional statements, and other policies and procedures. Responsible for daily electronic timekeeping as it applies to the scope of this position. Regular, punctual attendance as required by the supervisor based on departmental needs. Required to work varied work schedules to include evenings, weekends, and holidays in support of operational needs. Performs other duties as assigned by the supervisor. Skills Friendly, flexible and customer service oriented Ability to handle multiple tasks and interruptions Ability to follow written and oral instructions Ability to work well with others Self-starter with the ability to meet deadlines Computer knowledge Strong written and verbal communication skills. Ability to perform repetitive tasks until completed Mental Demands Service-oriented with the ability to organize and prioritize. Able to perform duties with little supervision, demonstrate high initiative, and motivation. Self-starter able to work independently, meet deadlines, and exercise good judgment when determining when to consult management. Ability to work under pressure, multiple tasks and meet deadlines. Able to learn and retain information. Able to troubleshoot and creatively problem-solve Handles customer services problems and complaints using current policies Works well under pressure In agreement with APU's Statement of Faith, Daily Living Expectations, Mission, and Positional Statements. In agreement with the purpose and goals of APU in providing a Christian-based higher education to its students. Physical Demands Intermittent sitting, standing, and walking. Ability to lift, grasp, 30 - 70 lbs., bend, reach, climb ladders, pull, repetitive arm, hand and wrist/finger motions. Must be able to work in a standing position for extended periods. Hearing and speaking on the telephone. Keeps work areas clean and neat at all times. Observes all safety policies and procedures. Ability to work on a computer for extended time periods Ability to stoop, kneel, reach, push, pull, grasp, and climb Visual Demands Reading, computer monitor Environment Inside and outside environmental conditions Technologies Computer and Windows based office software applications. Shopify POS APPLE products Basic office equipment. Proficient in Google Apps, Microsoft Office (Word/Excel) Compensation Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package. Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe,' our 'mission statement,' and our 'statement of faith.' You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/. Azusa Pacific University will conduct a background check on all final candidates. Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.