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Retail Sales Associate
Job
The UPS Store
Belmont, CA (In Person)
$40,560 Salary, Full-Time
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Job Description
Retail Sales Associate The UPS Store - 3.7 Belmont, CA Job Details Part-time | Full-time $19 - $20 an hour 21 hours ago Benefits Flexible schedule Qualifications Computer operation Customer communication Interpersonal skills Packing High school diploma or GED Math Full Job Description Retail Sales Associate - The UPS Store The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
- May open and/or close the store and perform end-of-day accounting, etc.
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites
- Available to work Saturdays
QUALIFICATIONS
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross sell and up sell products and services
- Professionalism and Excellent customer service a must
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Strong computer and internet skills