Retail Customer Service Coordinator Ikea us - 3.7 East Palo Alto, CA Job Details Full-time $24.72 - $33.19 an hour 2 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Referral program Retirement plan Pet insurance Qualifications Retail customer service procedures Customer relationship building Store closing procedures Store opening procedures Mid-level Client relationship development Emergency response Customer engagement Incident response (Crisis management methodologies) Customer relationship management Retail store product knowledge 1 year Cross-functional collaboration Solution selling approach Full Job Description "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location East Palo Alto Employment type Full Time Permanent Department Customer Relations Anticipated Closure Date 2026-07-20 You already applied for this job. Retail Customer Service Coordinator with Facebook Retail Customer Service Coordinator with LinkedIn Retail Customer Service Coordinator with Twitter Candidate profile (title) Why we will love you Candidate profile (text) - Default language You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) As a Customer Coordinator, supporting the in-store customer experience team, you will: Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities. Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc. Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge. Ensure customers receive consistent information throughout their shopping journey. Record information in the relevant systems to improve the customer's future shopping experience. Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services. When needed, offer alternative solutions that meet the needs of individual customers. Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey. Take part in additional department responsibilities to secure the daily operation for co-workers and customers. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Team vision ( title) Together as a team Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Let's connect ! Let´s connect

JOB TYPE

Permanent, Full-time, Hourly Associate HOURS - From 34-40 hours per week (HL3) //

Benefits Eligible SHIFTS:

Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance. The hourly pay range for this role is $24.72/hr - $33.19/hr. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay - get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role The anticipated posting closing date is on or around 7/20/26. Local section (title) Qualifications Local section (text) - 3 years of related experience. 1 year of experience in a customer service and customer-focused environment.

Requirements:

Physical Demands:

Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs). Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!