PERMANENT POSITION

Scope:

To provide a high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities:

Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the CLIC Selling Ceremony and carrying out CRM activities according to the Company's policies and procedures. Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior. Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service. Participating in and representing CLIC during events and activities. Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance. Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets. Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times. Playing an active role in replenishing stock according to CLIC procedures and policies. Ensure the product is kept in the best way and the tag and the correct price. Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean. Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

Skills:

Demonstrable success gained as a Sales Associate. Excellent communication skills both written and verbal. Fluent in English. Demonstrable sales skills. Open availability (Monday to Sunday). Knowledge and understanding of the importance of great customer service. Successfully able to handle multiple demands and competing priorities. Seeks opportunities to be proactive and pre-empt client needs. Demonstrates respect and politeness and regularly exceeds customer expectations. Shows innovation and initiative in setting customer care standards. Team player. Strong attention to detail. Able to work flexibly, embrace and manage change. Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability. Enthusiastic, self-confident, and self-motivated. Professionalism is maintained under all circumstances. Prepared to go the extra mile to achieve targets.