FINE JEWELRY SALES & STORE ASSOCIATE ABOUT LULU DESIGNS

Lulu Designs is an independent fine-jewelry studio and boutique located in the historic Mill Valley Lumber Yard. Our flagship gallery features fine jewelry and thoughtfully curated artisan gifts, while our working studio specializes in custom design, signature Lulu collections, jewelry production, and repairs. We have an established clientele and work closely with our customers on meaningful jewelry purchases, custom projects, heirloom redesigns, and repairs. Our small team of jewelers, designers, and creatives works collaboratively in a warm, personal, and fast-paced environment.

THE POSITION

We are seeking a warm, polished, and highly motivated Fine Jewelry Sales & Store Associate to join our Mill Valley boutique. This is primarily a customer-facing retail sales position for someone who genuinely enjoys connecting with people, providing thoughtful and personalized service, and helping clients find jewelry that feels meaningful and personal to them. The ideal candidate is a confident and intuitive salesperson who knows how to engage customers naturally, listen carefully, make thoughtful recommendations, and guide a sale without creating pressure. We are looking for someone who understands that exceptional service extends beyond the initial purchase and enjoys building lasting client relationships through follow-up, outreach, and attention to detail. Because Lulu Designs is a small independent business with an active jewelry studio, this position offers more variety than a traditional retail role. In addition to sales and client service, you will help with store operations, merchandising, inventory, special orders, repairs, custom-design inquiries, and other day-to-day needs of the boutique. Previous fine-jewelry experience is a plus but is not required. We are open to candidates with strong backgrounds in luxury retail, fashion, beauty, hospitality, styling, or other relationship-driven sales environments who are excited to learn about jewelry and provide an exceptional client experience.

SALES & CLIENT EXPERIENCE

The heart of this position is creating an exceptional experience for every person who walks through our doors. Welcome clients warmly and create a relaxed, attentive, and personalized shopping experience. Engage customers naturally, learn what they are looking for, and make thoughtful product recommendations. Develop strong knowledge of our jewelry collections, gemstones, metals, craftsmanship, and the stories behind our designs. Confidently present and sell fine jewelry, including higher-value and special-occasion purchases. Meet individual and store sales goals while maintaining a genuine, service-first approach. Build lasting client relationships through personalized follow-up, outreach, and thoughtful communication. Maintain client notes and preferences to support future purchases and relationship building. Assist clients with bridal, custom-design, special-order, repair, and heirloom-redesign inquiries. Communicate professionally and warmly with clients in person, by phone, text, and email. Process purchases, payments, special orders, returns, and other transactions accurately. Help resolve customer questions or concerns with patience, good judgment, and professionalism. These responsibilities retain the strongest sales and client-service elements from the original position while placing greater emphasis on relationship-based selling and client development.

STORE OPERATIONS & MERCHANDISING

As part of a small team, everyone contributes to keeping the boutique beautiful, organized, and running smoothly. This keeps the essential store and inventory responsibilities from the existing position while framing them more clearly around day-to-day retail operations. Support opening, closing, and daily store procedures. Use Shopify POS and other computer-based systems accurately. Assist with inventory receiving, product entry, transfers, replenishment, and counts. Maintain accurate customer, product, and inventory information. Keep jewelry displays polished, fully stocked, thoughtfully merchandised, and visually inviting. Assist with packaging, gift wrapping, order preparation, and shipping. Maintain an organized and professional sales floor, cash wrap, stock areas, and customer-facing spaces. Monitor store and packaging supplies and communicate replenishment needs. Handle fine jewelry, gemstones, and client-owned pieces with exceptional care. Take initiative during quieter periods by identifying merchandising, organization, client follow-up, inventory, or other store needs without waiting to be assigned each task.

CUSTOM ORDERS, REPAIRS & CLIENT FOLLOW-UP

Our sales team is an important connection between our clients and our working jewelry studio. Receive and document repair, custom-design, and special-order inquiries. Gather accurate client information, photographs, notes, measurements, and other project details. Communicate estimates, approvals, payments, timelines, and project updates. Follow up with clients when additional information or approval is needed. Coordinate with our jewelers and design team to make sure client requests are communicated accurately. Keep clients informed throughout the process and ensure completed projects are followed through to pick up or delivery. Handle client-owned jewelry with exceptional care and attention.

VISUAL MERCHANDISING & CREATIVE SUPPORT

As a design-focused boutique, we value team members who have a strong visual sense and enjoy contributing creatively. Jewelry-making or bench experience is not required for this position. Depending on experience and interests, opportunities to provide creative support may include: Maintaining and refreshing jewelry displays and visual merchandising throughout the store. Assisting with seasonal displays, product launches, trunk shows, and special events. Helping style jewelry and products for displays, photography, and promotional content. Taking simple product or client photos for documentation, social media, or store use. Assisting with basic social media or content creation when needed. Helping prepare creative materials, signage, packaging, or other visual elements for the boutique. Bringing thoughtful ideas to store presentation, customer experience, and other creative projects.

TECHNOLOGY & ORGANIZATION

We are a small, technology-forward creative business, so candidates should be comfortable using computers and learning new systems.

Our tools include:

Shopify and Shopify POS Google Workspace and Google Drive Slack and ClickUp Spreadsheets and shared databases Inventory and customer-management systems Project-management tools AI tools such as ChatGPT and Claude

QUALIFICATIONS

2+ years of successful experience in retail sales, luxury retail, fine jewelry, hospitality, styling, beauty, client service, or a related field A genuine enjoyment of working with people and creating memorable customer experiences Proven ability to sell, make thoughtful recommendations, and build lasting customer relationships Confident, polished, and professional communication skills Strong follow-through and an interest in developing repeat clientele Comfortable working toward individual and store sales goals Excellent organization and attention to detail Ability to balance customer service with ongoing store responsibilities Comfortable using POS systems and learning new technology Reliable, punctual, and able to work independently when needed Self-motivated and able to identify what needs attention without repeated direction Strong visual sense and appreciation for jewelry, design, fashion, art, or craftsmanship Comfortable handling valuable merchandise and client-owned jewelry responsibly Collaborative and willing to contribute wherever needed within a small team Ability to provide professional references from previous supervisors Weekend availability Fine-jewelry knowledge is a plus but is not required. We are happy to train the right candidate on our collections, materials, gemstones, craftsmanship, custom-design process, and repair services. Experience with luxury retail, styling, visual merchandising, inventory, Shopify, photography, content creation, or other creative work is a plus.

SCHEDULE, COMPENSATION & GROWTH

This is an in-person position at our Mill Valley studio and boutique. Remote work is not available, and reliable transportation and consistent attendance are essential. The schedule will be approximately three to five days per week, depending on the candidate's experience and availability. We are open to both part-time and full-time applicants. Weekend availability is required. Compensation is $25-$30 per hour, based on directly relevant sales, fine-jewelry, retail, and leadership experience. The position begins with comprehensive training in our collections, materials, store procedures, systems, and client-service standards. As the successful candidate demonstrates strong sales performance, reliability, initiative, product knowledge, and leadership ability, there will be opportunities to take on greater responsibility within the store.

HOW TO APPLY

Please submit your resumé along with a brief introduction addressing the following: Why are you interested in Lulu Designs and fine-jewelry retail? Tell us briefly about your retail sales and client-service experience. What types of products or services have you sold, and what do you enjoy most about working with customers? Which POS, retail, inventory, or customer-management systems have you used? Do you have experience with fine jewelry, luxury retail, styling, visual merchandising, inventory, photography, content creation, or other relevant creative work? Can you reliably commute to our Mill Valley location for every scheduled shift? Are you available to work weekends?

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person