Box Office Agent - Harry Potter: A Hogwarts Express Adventure

Job Title:

Box Office Agent

• Harry Potter™:

A Hogwarts Express Adventure Division/Department:

Rail Events Production/Front of House Reports To:

Front of House & Business Manager Type of position:

Non-Exempt/Hourly Employee Classification:

Seasonal Compensation:

$20.00/hr Job Summary The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required. Essential Duties and Responsibilities Welcoming customers as they approach the ticketing area and assisting with any service needs Confirm reservations Acting as the point of reference for guests who need assistance or information Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time Make any necessary updates to customers' information, and ensure that proper information has been punched in prior to delivering tickets Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons Assist in the general care of the ticketing area, including keeping a clean and orderly space Assist in preparing first-class amenities Other duties as assigned Work Environment Majority of time spent in a ticketing office setting Varied schedule requiring evenings, weekends, overtime, and holidays Able to stand for prolonged periods of time Varying temperatures and weather conditions, both indoor and outdoor Able to stand and walk on uneven or unsteady surfaces aboard a moving train Time spent in and around active railroad yard(s) What's in it for you Serve others and create a world of make-believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the experience for all

• big and small Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates Working on

Harry PotterTM:

A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer. All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. Box Office Agent

• Harry Potter:

  A Hogwarts Express Adventure Rail Events Production 2201 South A Street, Perris, CA 92570 $20 an hour
• Seasonal $20 an hour

• Seasonal Job Title:

  Box Office Agent
• Harry Potter™:

A Hogwarts Express Adventure Division/Department:

Rail Events Production/Front of House Reports To:

Front of House & Business Manager Type of position:

Non-Exempt/Hourly Employee Classification:

Seasonal Compensation:

$20.00/hr Job Summary The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required. Essential Duties and Responsibilities Welcoming customers as they approach the ticketing area and assisting with any service needs Confirm reservations Acting as the point of reference for guests who need assistance or information Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time Make any necessary updates to customers' information, and ensure that proper information has been punched in prior to delivering tickets Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons Assist in the general care of the ticketing area, including keeping a clean and orderly space Assist in preparing first-class amenities Other duties as assigned Work Environment Majority of time spent in a ticketing office setting Varied schedule requiring evenings, weekends, overtime, and holidays Able to stand for prolonged periods of time Varying temperatures and weather conditions, both indoor and outdoor Able to stand and walk on uneven or unsteady surfaces aboard a moving train Time spent in and around active railroad yard(s) What's in it for you Serve others and create a world of make-believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the experience for all

• big and small Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates Working on

Harry PotterTM:

A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer. All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.