Guest Service Representative Job Description Guest Service Representative (GSR): You will report to the Location(s) General Manager. Primary responsibility, but not limited to guide each guest's vehicle onto the conveyor safely & assist guests with the purchasing decisions to achieve your sales goals with Fast Pass memberships.

What you would do:

This is a hands-on, guest interacting, outdoor position; you must be willing to work in the various temperature conditions while getting your hands a little dirty. Inspect vehicles before they enter the tunnel to ensure there are no safety issues. Deliver an exceptional guest experience by being friendly to guests and handling vehicles with extreme care. Complete tasks associated with location cleanliness and appearance such as sweeping, picking up trash, cleaning windows, and/or minor landscaping work as directed by management. Follow all Raceway Car Wash safety procedures and policies. Warmly greet guests and personalize their visit by using training tools provided. Utilize sales tools to help promote our products including membership sales & daily specials. Utilize problem solving, active listening, educate our guests on product knowledge, packages, and services to help enhance their experience. Operate a tablet and Point-Of-Sale system to invoice and properly order vehicles to be loaded into the tunnel. As needed, assist Production crews with vacuuming, sweeping, and managing the vehicle queue. We are looking for people who enjoy: Providing outstanding guest service with a friendly and positive attitude Being active and on your feet in a fast-paced environment Taking pride in your work and paying attention to detail Ability to build relationships with guests and other staff. Positive, energetic, and outgoing personalities comfortable working on their feet and outdoors Bi-Lingual is a plus not mandatory This position does include commission pay Employees who typically do well in this role have prior experience in: Guest service, sales, retail & service industries.

Pay:

$16.90 - $18.00 per hour

Work Location:

In person