Summary The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Customer satisfaction and service quality (CSAT, repeat business) Accuracy and efficiency in parts identification and order fulfillment Sales performance (retail and wholesale transactions) Responsiveness to customer inquiries (in-store and phone) Team collaboration and support to peers Adherence to store processes, systems, and operational standards Responsibilities The following primary responsibilities are not all inclusive: Provide accurate automotive parts solutions to retail and wholesale customers Deliver a consistently positive and engaging customer experience Utilize product knowledge to assist customers and support team members Operate systems including POS, inventory/catalog tools, and communication devices Maintain high energy and customer focus in a fast-paced retail environment Support store operations including transactions, inquiries, and general workflow Build relationships with customers to drive loyalty and repeat business Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. Support continuous improvement initiatives related to store processes and operational standards.

Qualifications Required:

High School Diploma or GED Valid Driver's License Strong communication (verbal and written) and interpersonal skills Customer-focused mindset with strong listening and problem-solving abilities Willingness to learn automotive parts and technology systems

Preferred:

Experience in automotive, retail, or parts environment Hands-on experience with vehicle repair or maintenance Knowledge of inventory or cataloging systems Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments ASE Certification (not required) Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development Organizational Structure Reports to: Store Manager / Assistant Store Manager Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of:

Retail Store Operations within NAPA Physical Demands / Working Environment Retail store environment with frequent customer interaction Standing for extended periods and frequent movement within the store Ability to lift and move automotive parts and materials (moderate weight) Use of computers, phones, and POS systems regularly Fast-paced environment requiring multitasking and responsiveness This position offers a starting hourly rate of $19.50. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

Health Insurance:

Comprehensive medical, dental, and vision plans.

Retirement Plan:

401(k) with company match.

Paid Time Off:

Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks:

Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. ¿No es lo que buscaba? Si le interesa estar al tanto de futuras oportunidades, avísenos participando en nuestra Comunidad de talentos: jobs.genpt.com o cree una cuenta para configurar alertas por correo electrónico cuando aparezcan publicaciones de puestos que le interesen. GPC lleva a cabo sus operaciones sin tener en cuenta el sexo, raza, credo, color, religión, estado civil, origen nacional, condición de ciudadanía, edad, embarazo, orientación sexual, expresión o identidad de género, información genética, discapacidad, condición militar, condición como veterano, o cualquier otro grupo protegido. La política de GPC es reclutar, contratar, formar, promocionar, asignar, transferir y despedir a los empleados con base en su propia capacidad, logros, experiencia y conducta, así como en otras razones empresariales legítimas.