Body Shop Front Desk/ Customer Service

Body Shop Front Desk/ Customer Service

PAINT MAX AUTO GROUP

Miami, FL Job Details Full-time $650

• $800 a week 1 day ago Benefits Dental insurance Qualifications Spanish Computer literacy English Administrative experience High school diploma or GED Clerical experience Full Job Description Job description

About Us:

We are a leading auto body repair group dedicated to providing top-notch services to our clients in Miami-Dade and Broward County. We pride ourselves on our excellent customer service and quality repairs. We are currently seeking a friendly and organized Front Desk Agent to join our team in our Miami, FL body shop.

Job Overview:

As a Front Desk Agent, you will be the first point of contact for our customers. You will play a crucial role in ensuring a positive experience for our clients by managing front desk operations, handling inquiries, and supporting administrative tasks.

Duties:

• Greet and welcome customers in a professional manner
• Answer and direct phone calls in a polite and friendly manner
• Manage incoming and outgoing mail
• Maintain a tidy reception area
• Provide basic information about services offered and answer customer inquiries
• Schedule and confirm appointments for customers
• Coordinate with technicians and other staff to ensure smooth operations
• Manage the vehicle check-in process, open a repair order in CCC One software, enter vehicle information, take vehicle photos, and ensure proper documents are collected
• Use CCC One software to maintain records of customer interaction updates, insurance updates, repair plan updates, etc.
• Verify insurance coverage and follow up on pending payments
• Follow up on accounts receivable and outstanding credits to collect payment
• Provide daily vehicle repair status updates to customers
• Handle customer complaints and/or direct them to the appropriate personnel
• Scanning invoices and other documents to maintain an electronic filing system
• Perform clerical tasks such as photocopying, scanning, data entry, and filing

Experience:

• High school diploma or equivalent
• Must be bilingual (English/Spanish)
• Previous customer service, front desk, or similar experience
• Familiarity with the automotive industry
• Experience with CCC One software is a plus
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office Suite and basic computer skills
• Excellent communication skills and organizational skills
• Friendly and professional demeanor This position offers the opportunity to work in a dynamic environment where your organizational skills will be valued.

If you have the required experience and skills, we encourage you to apply for this exciting Front Desk Receptionist position.

Job Type:

Full-time Pay:

$650.00

• $800.

00 per week

Benefits:

Dental benefits

Schedule:

Day shift Monday to

Friday Work Location:

In person

Job Type:

Full-time Pay:

$650.00

• $800.

00 per week

Work Location:

In person