Crew Member (White Springs)

Job Description Help for Job Description. Opens a new window. As a crew member you greet each guest, interact with them and creating an inviting atmosphere in the dining room. Make sure the guests experience is a great one and guide the guest to place their order at the kiosk. Greet and connect with guest. Face guest as they approach. Open the door for guest. Greet guest immediately and enthusiastically; make eye contact, smile genuinely, and be friendly. Invite the guest to place their order on the kiosk. Look for ways to engage with the guest showing interest in the kiosk and help if needed. Talk about the food quality and/or your family items. Its important to be familiar with where the menu items are located on the kiosk so you can help guest find what they need quickly.

Taking payment:

There are 3 ways to make payments: credit card, arch card, and cash. If a guest wants to pay cash, they should not have to wait in line at the front counter. For cash payment, it is recommended to have a designated register for the kiosk. The guest experience lead should accompany the guest to the register to complete the order.

Table locations:

The table locators should be placed next to the kiosk. You might have to direct hem to take a table locator, have them take their cups, ask them to get their drinks, and sit down. Let them know to put the locator on their table and someone bring their food to them.

Other responsibilities:

When crew members are not busy helping guest place their orders, they can engage with the guest who are waiting for to go orders.

Some examples:

Carry a guest tray, provide a highchair, pick up trash and trays when guest complete eating, and open doors to let guest in or out of the restaurant.