Sales Support Representative

Sales Support Representative Atlas Signature is an established manufacturer of USA made products since 1938, specializing in flags, banners, signs and more. We are a small, locally owned and operated company where every position directly interacts with and is supported by all members of our team; from day one, you will be an integral part of our business. We enjoy a casual, people-oriented environment while focusing on exceptional service and company-wide growth. Atlas Signature is seeking a detail-oriented and customer-focused Inside Sales & Customer Support Specialist to join our team. This role is central to our day-to-day operations, serving as the first point of contact for customers while supporting sales, order processing, and custom artwork coordination. The ideal candidate is organized, responsive, and comfortable managing multiple tasks across customer service, quoting, and order workflow

Key Job Responsibilities :

Customer Service & Sales Support Answer inbound customer calls and emails in a professional and timely manner Provide product information, pricing, and recommendations Prepare and send customer quotes and follow up as needed Support inside sales efforts and help convert inquiries into orders Order Processing & Administration Enter and manage daily orders, including Home Depot and other key accounts Ensure accuracy of order details, pricing, and delivery timelines Maintain organized records of customer interactions and transactions Artwork & Order Coordination Act as liaison between customers and the design/production team for custom artwork Send proofs/files to customers for approval and track revisions Ensure approvals are received before production begins Customer Follow-Up & Collections Support Communicate order updates and delivery timelines to customers Assist with light collections activity, including follow-up on outstanding invoices Help resolve customer issues or escalate when necessary

Hours & Benefits:

This position is M-F 40hrs/wk in-office. Roughly 90% of your time will be spent at your desk interacting with customers on the phone, via email, or face to face. The remaining 10% of time will be spent interacting with team members to collaborate on issues and fill orders.

We offer:

Medical, Dental, and Vision coverage plans

Paid Holidays & PTO Competitive Salary & Bonus Opportunities What We're Looking For:

Alignment with and belief in our

Company Core Values:

Impossible is Not an Option, We Care, We Think Outside the box; We Keep Promises, Together. Excellent Communication Skills- verbal and written Comfortable working with order entry systems, spreadsheets, and email platforms Experience with quoting, invoicing, or CRM systems is a plus Highly organized with strong attention to detail Ability to manage multiple tasks and prioritize effectively Experience in a

Customer Support Setting:

retail, call center, sales, etc. Enjoys accomplishing goals with limited supervision Key Traits for Success Customer-first mindset Proactive and dependable Problem-solver with a positive attitude Team-oriented and collaborative Able to follow processes while adapting to changing needs Atlas Flags, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Atlas Flags, Inc. is a drug free employer.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person