Position Description Department:

Store Operations Title:

Sales Associate Reports To:

Store Management FLSA Status:

Non-Exempt Location:

In Store

JOB SUMMARY

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

KEY RESPONSIBILITIES/ OUTCOMES

Processes freight Assisting with price changes/markdowns Balances register according to company policy Bags merchandise efficiently when completing a customer's transaction Handles all cash, checks and credit cards correctly and by company policy Obtains management approval when needed for returns, voids and checks Handles maintenance and housekeeping duties as assigned Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return Follows all safety procedures Must keep a professional, neat appearance, including wearing a name tag Assists management in merchandising sales floor according to stock level. Explains our exchange/refund policies to customers after transactions. Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies. Performs other duties as may be assigned.

REQUIRED SKILLS & ABILITIES

Excellent communication and organizational skills. Ability to work a flexible schedule including nights and weekends. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

EDUCATION & EXPERIENCE

High school diploma or equivalent

PHYSICAL REQUIREMENTS

Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation. Squat/Kneel/Stoop (Frequent to continuous) Stand/Bend/Walk (Frequent to continuous) Twist (Occasional to Frequent) Reach above shoulder (Occasional to Frequent) Lift/Carry (Occasional to Frequent) Push/Pull (Occasional to Frequent) Use of hands (manual dexterity, grasping (Frequent to Continuous)

GENERAL INFORMATION

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited. This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.

CITITRENDS

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