RESPONSIBILITIES

Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
May open and/or close the store and perform end-of-day accounting, etc.
QUALIFICATIONS
High school diploma or GED required
One year of customer service experience required (more preferred)
One to two years of experience or a two-year degree in graphic design or a related field
Strong computer skills, including Microsoft Office and Adobe Suites
Knowledge and application of printing concepts
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Good project and time management skills
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40+ pounds
Neat, clean, and professional appearance

Job Types:

Full-time, Part-time Pay:

$10.00 - $16.00 per hour

Benefits:

Employee discount

Work Location:

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