Position Summary Heritage Haus is a boutique luxury furniture, lighting, décor, and design showroom located in Ketchum, Idaho, offering thoughtfully curated furnishings and custom-order options selected to complement each client's home and lifestyle. The Part-Time Sales Associate creates a polished, welcoming showroom experience and helps clients with showroom selections of furniture, lighting, rugs, art, and accessories. This role combines relationship-based selling, strong product knowledge, accurate order support, and attentive follow-through. The Sales Associate builds lasting client relationships, supports showroom and sales goals, and partners with the Heritage Haus team to deliver exceptional service from the initial showroom visit through purchase, delivery, and post-sale follow-up. Primary Responsibilities Luxury Client Experience & Sales

• Welcome and engage every client promptly, professionally, and without pressure; learn about the client's needs, preferences, timing, and budget through thoughtful questions and active listening.
• Follow the Heritage Haus established sales process to consistently qualify clients, document needs, and provide an inviting experience.
• Recommend furniture, lighting, rugs, art, décor, and accessories based on product knowledge, client preferences, room requirements, and budget. Refer work requiring formal design services, space planning, or technical design expertise to an authorized Heritage Haus Design Consultant.
• Explain product features, materials, dimensions, care requirements, availability, lead times, customization options, and applicable sales policies accurately and clearly.
• Guide clients through purchasing decisions, suggest complementary products when appropriate, and complete transactions with professionalism and attention to detail.
• Maintain appropriate follow-up with prospective and existing clients to support sales, repeat business, referrals, and long-term relationships.

Sales & Client Relationship Development Meet or exceed individual performance expectations and contribute to showroom sales and service goals. Cultivate long-term relationships that lead to repeat purchases and referrals while respecting client privacy and communication preferences. Prepare accurate quotations, sales orders, invoices, payment requests, and client records using approved systems and procedures. Maintain an organized pipeline of client opportunities and complete timely outreach, notes, and follow-up with clients. Order, Delivery & Service Support Confirm product selections, quantities, dimensions, pricing, lead times, delivery details, and client contact information before orders are finalized. Monitor assigned orders and communicate status updates, delays, delivery expectations, and next steps to clients and internal partners. Address questions, concerns, returns, damages, or service issues promptly and professionally; document issues and involve management when approval or escalation is required. Showroom Operations & Brand Standards Maintain a beautiful, organized, safe, and welcoming showroom that consistently reflects the Heritage Haus luxury brand. Develop and maintain knowledge of current collections, vendors, materials, pricing, promotions, customization options, lead times, and store policies. Assist with merchandising, product tagging, light cleaning and straightening, receiving and inspecting inventory, stock organization, cycle counts, and preparation of merchandise for client pickup or delivery. Use point-of-sale, payment, inventory, timekeeping, and customer-management systems accurately; protect client information and follow cash-handling, payment-security, and loss-prevention procedures. Professional & Interpersonal Skills The Sales Associate represents the Heritage Haus brand in every interaction and must demonstrate discretion, reliability, emotional intelligence, and polished communication. The role requires the ability to build trust quickly, listen carefully, manage expectations, and provide thoughtful product guidance while collaborating effectively with designers, vendors, delivery partners, and other team members. Exceptional listening skills and the ability to ask thoughtful questions that uncover client needs and preferences. Clear, confident, and professional verbal and written communication, including phone, email, and text follow-up. Ability to build trust and lasting client relationships without using high-pressure sales tactics. Sound judgment and professional problem-solving when addressing questions, concerns, pricing, or service issues. Positive collaboration with team members and willingness to assist outside assigned client work when showroom needs require it. A polished, friendly presence and dependable attendance that reflect the Heritage Haus commitment to service, quality, and design excellence. Qualifications Professional Background Prior experience in luxury retail, furniture, home furnishings, hospitality, interior design, or relationship-based sales preferred. Demonstrated customer-service and sales ability; familiarity with furniture dimensions, materials, and basic room-scale considerations is helpful but formal interior design credentials are not required. Core Skills & Requirements Strong attention to detail, organization, follow-through, and comfort managing multiple clients and priorities. Comfort using point-of-sale (Quick Books), email, customer-management, inventory, and timekeeping systems; ability to learn new software and vendor resources. Ability to work independently, use sound judgment, and seek approval when a client commitment, discount, return, or exception falls outside established policy. Availability to work a flexible part-time schedule based on showroom needs, including Saturdays, special events, and occasional evenings or holidays. Physical & Practical Requirements Ability to remain on the sales floor for extended periods; frequently move throughout the showroom; safely lift or move up to 50 pounds independently and heavier merchandise with assistance or approved equipment; and perform receiving, merchandising, and stockroom tasks with reasonable accommodation.

Compensation & Schedule Flexible Part-Time Schedule:

Approximately 16-32 hours per week, with hours varying based on showroom coverage, events, seasonality, and business needs.

Competitive Hourly Compensation:

Hourly rate based on relevant experience and qualifications and confirmed in the written offer of employment.

Employment Benefits:

This position qualifies for participation in the Heritage Haus pool commission program. This part-time position is not currently eligible for employer-sponsored benefits, except benefits or leave required by applicable law.

Growth Opportunity:

Opportunities for expanded hours or responsibilities may be considered based on performance, capabilities, business needs, and availability; no increase in hours or change in position is guaranteed.

Pay:

$23.00 - $27.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person