Associate Specialist, Customer & Sales Support- JDE Systems

Associate Specialist, Customer & Sales Support

• JDE Systems at Confidential Jobs Associate Specialist, Customer & Sales Support
• JDE Systems at Confidential Jobs in Riverside, Illinois Posted in 9 days ago.

Type:

full-time

Job Description:

Associate Specialist, Customer & Sales Support

• JDE Systems We are seeking a motivated and customer-focused professional to join our team as an Associate Specialist within Customer & Sales Support.

This is an excellent opportunity for someone early in their career who is eager to gain hands-on experience in customer engagement, sales operations, and business support functions. In this role, you will serve as a key point of contact for customers while partnering closely with internal sales teams to deliver a seamless, high-quality experience. You'll gain exposure to order management, client communication, and ERP systems-making this an ideal launchpad for long-term career growth. Why This Opportunity Stands Out Industry Leader

• Part of one of the largest providers in its space with a strong national footprint and market presence Growth & Stability
• Backed by ongoing investment and expansion initiatives, creating long-term career opportunities End-to-End Business Exposure
• Work within a company that supports clients across the full lifecycle-from concept and design to execution and ongoing operations Entrepreneurial Culture
• Combines the resources of a large organization with the agility and collaboration of a smaller team Training & Development
• Access to structured training programs and opportunities to build industry expertise Impact-Driven Work
• Directly support customers in industries that are essential to everyday life (restaurants, healthcare, education, etc.

) Key Responsibilities Customer Engagement & Support Serve as a primary contact for customer inquiries via phone, email, and chat Deliver timely, accurate information regarding products, services, and order status Build positive relationships through professional and solutions-oriented communication Order Management & Coordination Support order entry, processing, and tracking within JD Edwards (JDE) to ensure accurate and timely fulfillment Partner with sales teams to address customer needs and ensure a smooth order lifecycle Issue Resolution Investigate and resolve customer concerns with a proactive, customer-first mindset Escalate complex issues appropriately while maintaining ownership through resolution Sales & Administrative Support Provide day-to-day support to the sales team, including documentation and reporting Assist with preparing sales materials, tracking activity, and maintaining records Product & Process Knowledge Develop a strong understanding of products, services, and internal processes Stay current on updates, promotions, and new offerings Data Integrity & Systems Maintain accurate customer and sales data within CRM and JD Edwards (JDE) Support ongoing data management and reporting needs What We're Looking For Strong customer-first mindset with a genuine interest in helping others Excellent communication skills-both written and verbal Detail-oriented with strong organizational and problem-solving abilities Collaborative team player with a positive, proactive attitude Ability to manage multiple priorities in a fast-paced environment Qualifications 0-2 years of professional experience in customer service, sales support, or related field (Internships or relevant coursework are highly valued) Hands-on experience with JD Edwards (JDE) is required Proficiency in Microsoft Office (Excel, Word, Outlook) Experience with CRM systems is a plus Ability to pass a background check upon offer acceptance Why This Role? Strong entry point into customer success, sales operations, or ERP-focused roles Opportunity to gain valuable experience working within JD Edwards (JDE) High visibility and cross-functional exposure Supportive, team-oriented environment with room for growth