CarMax, the nation's largest used car retailer, is seeking a Sales Associate to deliver an exceptional, no-haggle car-buying experience. In this customer-facing role, you'll greet shoppers, understand their needs, and guide them through vehicle selection, test drives, pricing, and financing options using CarMax's digital tools. You'll manage leads, follow up with customers, and work closely with teammates to meet sales goals while upholding CarMax's values of integrity, transparency, and respect. CarMax offers structured training, clear growth paths, and a supportive, collaborative culture focused on development, diversity, and work-life balance. Responsibilities Greet and engage customers on the sales floor and online Identify customer needs and recommend suitable vehicles and financing options Guide customers through test drives, pricing, and paperwork in a no-haggle model Use CRM and digital tools to track leads, follow-ups, and sales activity Meet or exceed individual and store sales goals and key performance metrics Collaborate with teammates, service, and finance to ensure seamless customer experience Maintain product knowledge of inventory, features, warranties, and financing programs Uphold Car Max standards for integrity, transparency, and customer satisfaction Support merchandising by ensuring vehicles and displays are customer-ready Participate in ongoing training and development to build sales and product expertise Required Skills Retail sales Customer relationship management (CRM) Point-of-sale (POS) systems Automotive product knowledge Lead generation and follow-up Negotiation and closing techniques Basic financing and lending concepts Digital sales tools and online chat Data entry and documentation accuracy Time management and prioritization