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DQ
Dairy Queen
Dairy queen Crew Member
Career Insights for Retail Sales Associate (General)
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Based on Indiana data
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What they do
A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.
$31,248 / year median in Indiana
+4% projected growth
Job Description
We are looking for an efficient, courteous Crew member who possesses excellent customer service skills. The Crew member will scan the customer's selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace. To succeed as a Crew member, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service.
Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store's merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company's policies and guidelines
Cashier Responsibilities:
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintaining a clean workspace.Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store's merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company's policies and guidelines