CarMax is seeking a customer-focused Sales Associate to help customers find the right used vehicle through a transparent, no-haggle buying experience. In this retail sales role, you'll welcome customers, assess their needs, present vehicle options, and guide them through test drives, financing discussions, and purchase completion. You'll use CarMax's digital tools and CRM to manage leads, follow up with customers, and stay current on inventory and vehicle features. Working in a collaborative, integrity-driven culture, you'll receive structured training, ongoing coaching, and clear paths for advancement across sales, service, and leadership opportunities within a stable, nationwide brand. Responsibilities Greet and engage customers on the sales floor and online Conduct needs assessments to match customers with appropriate vehicles Explain Car Max's no-haggle pricing, financing, and protection plans Facilitate test drives and vehicle walk-arounds Guide customers through paperwork and purchase completion Maintain accurate customer and sales records in CRM systems Collaborate with teammates and service staff to support the sales process Meet or exceed individual and store sales and customer satisfaction goals Stay current on inventory, vehicle features, and market trends Uphold Car Max standards for integrity, safety, and a positive customer experience Required Skills Customer service Retail sales Automotive product knowledge Point-of-sale (POS) systems CRM software Lead management Consultative selling Basic finance and insurance understanding Digital/online sales tools Written and verbal communication