Jobs › Lenox, MA › Key Holder/Sales Associate Carr Hardware Key Holder/Sales Associate Lenox, MA Apply Job Overview Carr Hardware is a locally owned, community-focused hardware retailer with a long-standing reputation for outstanding service and teamwork. We are looking for a dependable, customer-focused Keyholder to support daily store operations and help lead the floor when management is not present. This is a great opportunity for an experienced associate who enjoys responsibility, takes pride in customer service, and is ready to step into a leadership-support role. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a solid understanding of retail management processes. This position offers an opportunity to develop management skills while contributing to a dynamic retail environment. What You\'ll Do

• Deliver excellent customer service in person and over the phone by helping customers find products and solutions for their projects.
• Assist with opening and closing the store, including securing the building and following cash-handling and safety procedures.
• Act as the manager-on-duty during assigned shifts when store management is not present.
• Support daily store operations, including register coverage, task coordination, and workflow support.
• Respond to customer questions or concerns professionally and escalate issues when appropriate.
• Help maintain a clean, organized, and well-merchandised sales floor.
• Assist with stocking, inventory counts, signage, and promotional displays.
• Support and guide other associates by modeling best practices.
• Monitor store activity and follow all loss-prevention and safety policies.
• Communicate operational issues, customer feedback, or concerns to store leadership. What We\'re Looking For
• Strong customer service skills and a professional attitude.
• Reliable, trustworthy, and comfortable with responsibility.
• Ability to lead by example and support peers.
• Basic product knowledge or a willingness to learn.
• Organized, self-motivated, and able to work independently.
• Comfortable using point-of-sale systems and basic technology.
• Ability to lift up to 50 lbs.
• Flexible availability, including evenings, weekends, and holidays. Why Work at Carr Hardware
• Stable, locally owned business with a strong team culture.
• Opportunity to grow leadership skills and expand product knowledge.
• Supportive management and clear expectations.
• Competitive pay based on experience.
• Flexible scheduling for full-time or part-time roles.

This position is ideal for candidates who are proactive leaders with a passion for retail sales and customer satisfaction. Applicants should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively. Active Filters Key Holder/Sales Associate Lenox, MA Clear All Apply