Requirements Essential Job Functions Advanced Customer Engagement & Sales:

Provide expert-level product guidance, fittings, and recommendations across all MonkeySports categories (hockey, baseball, lacrosse, goalie). Help customers with custom orders and special requests, ensuring accuracy and follow-through.

Merchandising and Store Standards:

Oversee merchandising standards in assigned sections, ensuring consistent compliance with company guidelines and brand presentation.

Point-of-Sale Oversight:

Confidently handle complex transactions, including warranty questions, escalated returns, and omni channel orders. Serve as a resource for Retail Associate 1 and 2 team members on register troubleshooting. Labor Skills Safely perform and execute labor skills such as skate sharpening, lacrosse stringing, and glove relacing.

Inventory & Operational Support:

Assist with inventory counts and ensure discrepancies are addressed. Execute price changes on products

Mentoring & Associate Support:

Help guide Retail Associate 1 and 2 team members, reinforcing company policies, procedures, and customer service expectations. Answer basic peer questions and demonstrate best practices on the floor.

Store Appearance & Safety:

Maintain high standards of cleanliness and organization on the sales floor and in stock areas. Ensure all safety procedures and loss prevention standards are upheld. Additional Responsibilities and Requirements Participate in store meetings, provide input on operational improvements, and assist with event execution. Model MonkeySports' service standards and help enforce policy adherence among peers. Perform other tasks assigned by leadership to meet store goals. Qualifications, Education, and Experience High school diploma or equivalent preferred. Typically 1+ year of retail experience OR progression through Retail Associate I and II roles with proven competency. Advanced product knowledge in key MonkeySports categories. Strong communication and mentoring skills; comfortable guiding peers. Proficiency in POS systems, inventory tools, and basic troubleshooting.

Cognitive and Physical Demands Standing and Walking:

Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks

Lifting and Carrying:

Handling merchandise, which may involve lifting and carrying items of varying weights up to 50

LBS Reaching and Bending:

Frequently reaching for items on shelves and bending to access lower shelves or storage areas

Manual Dexterity:

Using hands to operate cash registers, computers, and other equipment Must prioritize multiple tasks, shift focus quickly, and handle occasional high-pressure situations. Demonstrate independent judgment when assisting customers and supporting team members. Working Conditions Primary work is on the retail floor, engaging directly with customers and team members. May be required to assist with stockroom organization and heavy product movement. Schedule flexibility is essential, including evenings, weekends, and holiday shifts. Weekend work is required. Travel may be required to attend events. This is a Seasonal Position Benefits Employee discounts Other We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening. The statements contained in this job requisition reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload. 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