Full-time Client Advisor at Somerset ( Temp) TAG Heuer - 3.7 Springfield, MA Job Details Temporary | Full-time 20 hours ago Qualifications Customer communication Full Job Description Job responsibilities Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer's Somerset boutique? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future. We are seeking an innovative and ambitious Sales Associate to join our team. If you're excited to drive TAG Heuer's business, we want to connect! Please submit your resume for immediate review.

POSITION SUMMARY

The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with Company guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding Company assets.

STRENGTHS FOR SUCCESS

Selling skills with ability to meet monthly personal sales goals Strong clienteling/customer development skills Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters Ability to establish and maintain effective relationships with customers via clienteling Ability to learn and effectively convey product information Profile

ESSENTIAL JOB FUNCTIONS

Sales Generation:

Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

Provides superior customer service Greets all customers Offers assistance in accordance with store customer rotation system Answers all customer questions, offers alternate product if requested product is not available Seeks assistance when unable to fully meet customer needs Processes customer repairs when requested Sends thank you notes to customers within two weeks of a purchase Maintains store log of customer product requests

Operations:

Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc. Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily Ensures facility maintenance, presentation and organization Exhibits proficiency in computer programs used by the Company Additional information LI-DS1 In absence of

Boutique Manager:

Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished Receives any delivered product into inventory and makes sure it is merchandised correctly

KNOWLEDGE, SKILLS & ABILITIES

2+ years retail sales experience required; luxury experience a plus Previous clienteling experience Demonstrated ability to learn a technical product strongly preferred Ability to type and use e-mail required Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner Ability to develop extensive brand and product knowledge Ability to work varied hours/days, including nights and weekends on a weekly basis, is required Spanish and/or Portuguese language skills strongly preferred Skills development opportunities

LI-DS1 TAG

Heuer MAISON 1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand.

His name:

Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.