The Mobile Expert (ME) enjoys a fast-paced and high energy environment. As an ME you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out - from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions :

Must be able to perform the essential functions of the position with or without reasonable accommodation. Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs. Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts, identifying revenue opportunities, and excelling in quality metrics. Builds relationships with TCC Wireless employees and customers across all channels of the business. Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Ensures compliance with all company policies and procedures. Maintains store appearance, back room, restrooms and individual work area according to the retail store standards. Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades. ME is responsible for achieving assigned performance metrics.

Minimum Qualifications :

High School Diploma or GED Minimum 6 months experience in retail and/or sales with a strong customer focus Legally authorized to work in the United States Ability to work nights, weekends, and holidays in a retail environment Professional, energetic, honest, patient and empathetic Ability to problem solve, analyze results, plan for the future, and make good decisions Excellent written, verbal and interpersonal communications skills Reliable transportation Must be able to stand for long periods of time on the sales floor Must be able to move and/or lift up to 25 pounds

Benefits Offered:

Medical, dental and vision 401k match Phone service discounts Development and growth opportunities

Job Types:

Full-time, Part-time Pay:

$16.50 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Morning shift Ability to

Commute:

Ware, MA 01082 (Required) Ability to

Relocate:

Ware, MA 01082: Relocate before starting work (Required)

Work Location:

In person