Sales Support Representative (Entry-Level)

Vollwerth & Co. is seeking a dependable and motivated Sales Support Representative (Entry-Level) to support our team in Hancock, Michigan. In this role, you'll help strengthen customer relationships, support day-to-day sales operations, and assist with purchasing and logistics to ensure orders are handled accurately and delivered on time. We're looking for someone who is organized, customer-focused, and comfortable working in a fast-paced environment. You should feel confident communicating with customers, vendors, and internal team members. While prior B2B sales experience is a plus, this is an entry-level opportunity—we're happy to train the right candidate. Previous customer service experience is required.

RESPONSIBILITIES

Provide product and service information to prospective and existing customers. Ensure customer satisfaction by handling inquiries, resolving complaints, and escalating concerns when necessary. Follow up with customers by phone and email using established customer lists. Inform customers of additional products or services that may benefit them. Assist with order procurement at local grocery stores as needed. Serve as UPS shipping lead, including generating shipping labels and preparing packages. Support sales team. Support development of Point of Sale materials. Place orders with vendors to procure items for the Sales Team.

QUALIFICATIONS

Minimum of two (2) years of customer service experience required. 1 year of B2B sales experience is preferred but not required. Strong communication skills with the ability to interact professionally with customers and team members. Ability to manage multiple tasks and stay organized in a fast-paced environment. Proficiency with basic computer systems and sales software. Strong work ethic and collaborative team mindset.

SCHEDULE

Full-time. In-person position based in Hancock, Michigan. Day shift.

COMPENSATION/BENEFITS

Pay range of $18.00 - $20.00 per hour PLUS bonus earning opportunities 401(k) with company matching Employee discount Paid time off

APPLY ONLINE

at: vollwerth.hirescore.com About Vollwerth & Co.: Founded in 1915 in Hancock, Michigan, Vollwerth & Co. has been producing high-quality sausage using traditional recipes for over a century. What began in the basement of founder Richard Vollwerth's home has grown into a multi-generational family business serving customers throughout Michigan and Wisconsin. We remain committed to crafting products from the freshest ingredients while honoring the traditions that built our reputation for quality. Vollwerth & Co. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.