Team Member Grand Rapids, MI

PAY TRANSPARENCY

earn between $13.75 and $14.25 plus digital tips!

•Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment. What's In It For You

•:

Competitive pay!

Medical, Dental & Vision InsuranceDomestic Partnership BenefitsPaid Parental LeaveFSA and HSA with Employer ContributionCommuter Benefit ProgramRetirement Savings 401(k) with company matchEmployee Assistance ProgramPaid Time OffDiscount ProgramFlexible Work ScheduleCareer growth opportunities

•If hired, you must meet and maintain all eligibility requirements to qualify

•What you bring to the table:you are at least 16 years of ageA friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environmentYou have strong written and verbal communication skillsComfortable working in a bustling kitchen environment (knife skills are a big plus!)You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishYou're a team playerYou're able to stand/walk a minimum of 3 hours or as neededYou're able to lift up to 10 pounds frequently and up to 50 pounds occasionallyIllinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions:

Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.

Comply with health and safety standards for food, cleanliness and safetyRestock food line, chips and coolerPrepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficientlyIf 18 or older, use of the automatic slicer to prep food itemsClean tables, counters, floors, bathrooms, kitchen and utensils; take out trashOperate cash register: handle, balance and follow all cash handling proceduresEffectively handle customer complaints/issuesTakes delivery/catering/pickup orders over the phoneOther duties as assigned Disclaimers

•Potbelly cannot make guarantees about tip earnings

•At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Application Deadline:

Applications must be submitted by [10/12/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. Already applied? Go to TalentReef to see your application

Position Information Company:

Potbelly CorporatePosition:

Team MemberStatus:

Part TimeShift:

First (Day), Second (Afternoon), Third (Night)Req #: 11117800

Date Posted:

August 31, 2026

Location:

3559 28th Street, Grand Rapids, US, MI, 49512

Job Category:

Associate We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.