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Guest Services Associate

Job

Upper Peninsula Children's Museum

Marquette, MI (In Person)

$31,200 Salary, Full-Time

Posted 3 days ago (Updated 18 hours ago) • Actively hiring

Expires 8/13/2026

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Job Description

Guest Services Associate - supports the daily operations of the Upper Michigan Children's Museum by working both the front store/check in desk and the museum floor. This role is responsible for creating a welcoming, positive experience for every family that walks through our doors. This is a highly guest-facing position that requires energy, attentiveness, and a proactive attitude. Team members help maintain a clean, organized, and safe environment while supporting children and caregivers in their pay and learning. All associates are cross-trained in both store and floor responsibilities. Core Expectations- Greet every guest warmly and professionally. Maintain a consistently positive and helpful attitude. Take initiative when something needs attention. Support a clean, safe, and organized museum environment. Communicate clearly with teammates and supervisors.
Store / Front
Desk Responsibilities- Check in guests warmly and professionally. Process admissions, memberships, retail sales, and donations. Maintain knowledge of membership benefits and pricing. Answer phone calls and respond to guest questions. Maintain organized and visually appealing retain displays. Restock merchandise and notify the Store Manager of low inventory. Handle cash and transactions accurately. Promote memberships and upcoming programs when appropriate. Floor Staff Responsibilities- Monitor exhibit areas to ensure safety and positive guest interactions. Reset exhibits and materials throughout the day. Perform light cleaning, including wiping down surfaces and organizing materials. Engage with children and families in a supportive and friendly manner. Redirect unsafe behavior calmly and respectfully. Report broken materials or safety concerns immediately. Support party rentals and special events as assigned. Team Responsibilities- Arrive on time and ready to work. Follow opening and closing procedures as assigned. Assist with event set-up and tear-down. Support a culture of inclusion and respect. Represent the museum positively at all times.
Pay:
From $15.00 per hour
Work Location:
In person