POSITION SUMMARY

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory. Taking Care of our teams who take Care of our Patients Competitive Wages & Sales Incentives Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day

Sick Pay:

Eligible teammates accrue Sick/ Safe leave per state law Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability Voluntary/Cafeteria Offerings Employee Assistance Program On the Job Training & Certification Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

Provide excellent customer and patient service according to company and Optical Center standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings and frames to satisfy patient needs
Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with proper frame repairs and adjustments
Show patients how to insert, remove and care for their contact lenses
Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

Maintain a complete knowledge of third-party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for Optical Lab
Process medical billing information
Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

High School Graduate or equivalent
Maintain license as required by state
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
Previous experience in an office and/or optical dispensing is preferred
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification.

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