Pay Range:

$17.00-$23.00 Depending on experience.

How You Will Contribute:

Be the

First Point of Contact:

Serve as the initial contact for customer inquiries through phone and email, ensuring a positive experience for every customer interaction.

Customer Issue Resolution:

Address and resolve customer concerns and complaints promptly and empathetically, offering solutions that reflect our commitment to customer satisfaction.

Order Management:

Process orders, returns, and exchanges efficiently, ensuring all transactions align with company policies. Collaborate with e

Commerce Team:

Work closely with the eCommerce team to help enhance the customer experience on Runnings.com through website content updates and troubleshooting.

Support Marketing& Community Initiatives:

Manage community support applications, an important piece of fostering strong relationships.

Administrative Support:

Assist with data entry, analyzing eCommerce initiatives, and coordinating marketing events and materials to support team goals.

What You'll Bring:

Customer-Centric Mindset:

A passion for providing exceptional service and creating positive customer experiences.

Strong Time Management:

Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.

Excellent Communication Skills:

Strong verbal and written communication skills, with an ability to clearly convey information and solutions to customers.

Tech-Savvy:

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with the ability to learn new tools quickly.

Relevant Experience:

2+ years of experience in customer support or a related field is highly desirable.

Education:

High school diploma required; additional education in Marketing, Communications, or a related field is a plus. Why Runnings? At Runnings, we are passionate about providing quality products and exceptional service to our customers. As a rapidly growing retailer in the Farm, Home, and Outdoor space, we offer a collaborative, innovative work environment where your contributions directly impact our success. This position offers competitive compensation and benefits, along with opportunities for professional development and career growth.

RSI1-CMP

Equal Opportunity Employer:

We are an equal opportunity employer. For further information, please review the DOL theKnow Your Rights notice. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 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Customer Service Associate - Retail Support Center - Marshall, MN