Position Overview:

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. Core Responsibilities Provides incredible Guest Service by:\nDeveloping personal ongoing relationships with guests\nPracticing active listening and connection\nAnticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality\nMakes enthusiastic and knowledgeable recommendations to delight guests\nCreating day making experiences that spark a chain reaction of GOOD\nHand-crafts beverages to order per Caribou standard operating procedures\nHeats, prepares, and serves Caribou food offerings to Caribou standard operating procedures\nFloats between barista and guest service, and willingly fulfills all team member roles and responsibilities\nTakes guest orders & manages cash drawer and follows all cash handling policies and procedures\nMaintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards\nActively thinks and acts upon what the team and guest will need in the future\nDifferentiates between problems that can be solved directly and when to ask for leader support\nUnderstands that the team is managing multiple priorities and willingly takes direction from leaders\nBrings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.\nBrings joy to the opportunity to interact with others and make fun happen\nRelishes the opportunity to be helpful to others - both to team members and guests\nHas a learner's mentality and has a desire to get better and do things correctly and effectively\nShows up in every situation looking to do the right thing, serve with love and make the biggest difference\nTakes ownership for and is eager to make a positive impact on others\nShows up ready and willing to be a reliable team player and support one another\nIs resilient under pressure and is willing to ask for help

Skills and Qualifications Required:

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.\nMust be at least 16 years of age.

Preferred:

Restaurant, retail, or guest service experience.

Physical Requirements:

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and itsaffiliatesare proud to be Equal Opportunity Employersto all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Address:

| 5008 Dogwood Blvd , Kannapolis, North Carolina 28081 | The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Company, Inc. and its subsidiaries (\"Company\") are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

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