Sales Support Representative

Join Our Outrageously Dependable Team! We are hiring an energetic, results-driven Customer Sales Support Representative to join our team, assigned to our Randolph, NJ location. This role supports both the Interstate Batteries commercial/wholesale operation and the All-Battery Center retail storefront, making it an ideal position for someone who thrives on variety, customer interaction, and operational responsibility .

About us:

At Interstate Battery, we're about more than just selling batteries. We want to enrich people's lives for the good every day, and we work as one team joined by a shared purpose and values. Look behind any brand you admire, and you'll find a company with a strong sense of purpose. At Interstate Battery, we live our purpose each day. We embrace diversity and believe everyone brings gifts and talents to contribute to the overall success of our business. We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! About your future job The Sales Support Representative will be responsible for operations in our small retail store by providing outrageous customer service to our customers, installing batteries, inventory management and back-office batching/reporting. In addition, this position will also assist with our commercial customers and will be responsible for account acquisitions and maintenance, order fulfilment, & customer database management. The Sales Support Representative should expect to spend the majority of their time in the retail location, occasionally making deliveries, or a sales visit. The Sales Support Representative plays a critical role in supporting daily operations, delivering Outrageous Customer Service , and ensuring both retail and commercial customers receive expert, dependable support. Core Responsibilities Provide exceptional customer service to walk-in, phone, and commercial customers. Manage retail inventory, including stocking, cycle counts, warranty returns, and reporting. Perform back-office batching, reporting, and administrative tasks. Assist with order fulfillment, staging, and delivery coordination. Accounts Receivable (A/R) collections calls and associated administrative work. Answer inbound calls to support customer service needs and troubleshoot dealer issues. Support account acquisition and maintenance for commercial customers. Manage customer database updates and order processing. Serve as backup support for dispatch, batching, and routing functions as needed. Run the retail branch store including opening and closing procedures. Handle all walk-in retail customers, providing expert advice and service. Invoice customers using Jericho and the POS system. Reconcile total store sales, including cash, credit card, and charge transactions. Requirements High school diploma or equivalent. Previous experience in the auto parts or repair industry is a plus. Outgoing, energetic personality with a strong customer-first mindset. Valid driver's license and reliable transportation required. Willingness to travel up to 25% of the time to meet customer needs. Ability to lift, move, and install items weighing up to 150 lbs during delivery and installation. Strong computer skills and comfort learning new systems. Results-driven with a high level of attention to detail. Why You Should Apply Performance-based bonus plan Paid Time Off (PTO) Paid holidays Referral bonuses Company-matched 401(k) Company-contribution medical & dental insurance Voluntary vision, accident, and life insurance plans Employee discounts Direct deposit We also have a good foundation and Core Values so be prepared to: Provide Outrageous Service Pay Attention to Detail Work as a Team Put Safety First Take Ownership Be the Expert Did we convince you to apply yet? We can't wait to meet you. Apply today! Boston Battery and affiliates is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.