Job Summary The Thrift Shop Retail Associate serves as the focal point of all retail sales, cashiering, and the organization and stocking of the Animal Humane New Mexico (AHNM) Thrift Shop. Providing exemplary customer service in receiving merchandise and/or selling merchandise. Delivers the complete spectrum of customer service by greeting the customer, assisting the customer on the retail sales floor and at the register, and issuing receipts. Works in accordance with AHNM's mission, core values, directions, goals, policies and procedures. Performs all job duties in an efficient, positive, helpful manner. Additional duties include processing donations and receiving donations. Performs other duties as assigned by the Thrift Shop General Manager/Manager as necessary. Responsibilities

• Welcome the customers as they enter the Animal Humane Thrift Shop to ensure they feel confident that they are appreciated and valued.
• Establish and maintain customer service standards to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Complete opening procedures which include opening registers and securing and stocking jewelry trays.
• Maintain a clean and well-organized retail sales floor.
• Ensure a clean cash wrap, collectible display and stock needed supplies at the register.
• Assist customers at the cash register, complete all cash handling, charge authorizations, gift card transactions, customer holds, and furniture sales and waivers.
• Product knowledge: this includes but is not limited to, location of merchandise on the sales floor, quality, pricing, contents of items, current in-store sales and promotions, and other in-store services.
• Merchandises the retail sales floor with properly priced items and places merchandise in the correct locations. Rotates stock as directed by management.
• Communicate daily to the Thrift Shop General Manager/Manager/Retail Lead on any necessary information that relates to their respective departments.
• Work with and effectively communicate with the AHNMThrift Shop staff and volunteers, including the retail, processing and truck/dock receiving teams.
• A team player who communicates and works well with fellow employees and volunteers, providing a healthy and productive work environment.
• Adheres to all safety procedures and rules.
• Attends required training events provided by the company and all store meetings as scheduled by the General Manger/Manager to keep current on policy changes, new procedures and other information essential to performing the job.
• Adhere to all employee policies, procedures and core values outlined in the Employee Handbook and the Animal Humane mission.
• Other duties as assigned by the General Manager/ Manager or Lead. Job Conditions
• Work is performed under standard retail store conditions.
• Flexible working schedule including days, evenings, and weekends or long shifts as needed.
• Ability to move independently or with reasonable accommodation within the store and the community.
• Must be physically and mentally able to perform all job requirements.
• Able to lift and carry up to 50 pounds.
• Able to stand, stoop, bend or carry for extended periods.
• Able to go up and down stairs.
• Tolerance of extreme changes in temperature and humidity. Job Requirements Education
• Requires high school diploma or equivalent
• Must demonstrate effective written and verbal communication skills in English.
• Ability to speak Spanish is a plus. Skills & Abilities
• Must be a people person with a pleasant, wiling attitude, offering outstanding customer service.
• Must be able to work in a fast-paced environment.
• Experience in retail operations preferred.
• Excellent math and money handling skills.
• Must be a problem solver and able to work with a minimum of supervision and take initiative.
• Must be committed to the Animal Humane NM Mission and core values.
• Must be detailed-orientated and have solid organizational skills.
• Computer skills to include general typing, Microsoft office, word and excel
• Email communications including attachments.
• Ability to interpret and follow a variety of instructions provided in written and verbal form.
• Knowledge of antiques, collectibles and interior design is helpful. Other Qualifications
• Must be able to pass a background check Animal Humane prohibits the possession, use or distribution of alcohol, cannabis, and unlawful illicit drugs by employees on Animal Humane's site and/or while doing business for Animal Humane.

Animal Humane may perform drug and alcohol tests for any reason at any time including the following: pre-employment, post-accident, reasonable suspicion, follow-up and random.

Pay:

$17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Retail sales: 2 years (Preferred)

Work Location:

In person