JOB DESCRIPTION

At Charles, you'll take on new responsibilities from day one, and become part of the illustrious Katonah community. Throughout the past century, the people that make up our brand - our employees and our customers, are rooted in the legacy that makes Charles what it is, and will continue to be into the future. If you want to be part of an historic business, and help lead the way for where we're headed, we'd love to have you join us. As a Retail Sales Associate, you will engage and connect with our customers by providing phenomenal customer service that contributes to the store's sales and profits. You will always put the customer first, be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You're expected to create an environment that is easy for our customers to shop, offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Our goal is to bring our store to life for our customers while building loyalty and delivering with productivity. This role will work in accordance with Charles Department Store standards, policies, procedures, and legal requirements.

REQUIREMENTS

First 5 Bullet Points are Non-negotiable Year round availability needed. Hours are 9:45AM-5:15PM. 3-5 days per week, 20-35 hours a week (depending on PT or FT). Available days to work part time

MUST BE FLEXIBLE.

Weekend availability

REQUIRED.

Holiday availability

REQUIRED

(Day before Thanksgiving, Black Friday, Small Business Saturday, Christmas Eve, etc.) Proficiency operating computer systems, typing, utilizing the internet, and learning our point-of-sale system. Requires ability to move about in a store including standing, walking, kneeling, stooping, climbing ladders or step stools, using stairs, carrying, bending, stretching, twisting, or reaching out with the body, arms, or legs, pulling and lifting objects up to 25 pounds. Sometimes these movements are made quickly and repeatedly.

WHO YOU ARE

Outgoing and friendly with a passion for customer service. A multi-tasker who enjoys working in a fast-paced environment. Inclusive, positive, creative, and able to learn procedural knowledge acquired through on-the-job training. Self starter with a critical eye, able to complete projects as assigned, including stock assignments and keeping the selling floor to standard. Able to handle customer interactions and potential issues/concerns courteously and professionally in a timely manner. Possess the ability to utilize technology effectively and engage with customers and meet sales goals. Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

WHAT YOU'LL DO

Actively greet and engage with our customers on the sales floor to provide the best customer experience. Become an expert in the merchandise we sell, sharing expertise with every customer who walks through our doors, allowing us to provide a premium customer experience. Maintain professional appearance that reflects the Charles Department Store image. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately. Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments to maximize selling opportunities. Actively process, stock, and replenish inventory on the sales floor and stock room. Seek information about all new arrivals, including product knowledge about fit, color, model specifics, etc. Ring on the register, tag sales to customer profiles, handle all required transactions, issue receipts, and wrap gifts when necessary. Ensure exceptional selling interactions that guarantee meaningful experiences and build customer relationships. Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

ABOUT CHARLES

Charles Department Store is a 4th generation family owned and operated independent specialty store located in Katonah, New York. Founded in 1924, Charles Department Store prides itself with a long tradition of personal service and a unique selection of handpicked, high quality merchandise. Complete with original tin ceilings and creaky wooden floors, Charles takes shoppers back to a time when retailers existed within a community and built their business one satisfied customer at a time. \"You can't sell from an empty cart.\" - Charles Raneri, founder

NOTES:

This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Charles Department Store is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have a long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. We, in good faith, believe that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.

Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount

Work Location:

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