Summa Health
Akron Campus Gift Shop (#135) Cloverkey LLC
4.

1 Akron, OH Job Details Part-time $14 an hour 19 hours ago Qualifications Customer relationship building Phone communication Client rapport building High school diploma or GED Cross-selling Guest rapport building Client interaction via phone calls

Full Job Description Description:

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you. Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our gift shop to the next level. Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Hours:

Mon-Fri:

6:45am-12pm

Gift Shop Hours:

Mon

Fri:
7:00 am
8:00pm

Sat-Sun:

9:00am-7:00pm Required hospital onboarding: QuantiFERON-Gold TB blood test Immunization Records (as listed below):

MMR:

Proof of immunity by positive antibody titer or documentation of two (2) MMR doses

Varicella:

Proof of immunity by positive antibody titer or documentation of two (2) Varicella doses

Influenza Vaccine:

Proof of a current vaccine is required, or the vaccine may be received during testing.

KEY RESPONSIBILITIES

Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return. Meet individual and store sales goals while contributing to overall store performance. Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements. Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods. Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures. Promptly report and document any cash discrepancies in accordance with company policy. Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards. Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner. Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results. Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance. Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed (the above is not an all-inclusive list)

Requirements:

MINIMUM QUALIFICATIONS

High School Diploma or equivalent Previous experience in gifts sales or a related field is preferred

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of basic math skills for processing transactions Excellent phone etiquette and communication skills Effective time management skills to prioritize tasks and meet deadlines Strong sales skills with the ability to upsell and cross-sell products Ability to work in a fast-paced environment and handle multiple tasks simultaneously Ability to stand during scheduled shift Ability to build rapport with customers with strong customer service skills Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. 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Retail Sales (PT) - Summa Health - Akron Campus Gift Shop (#135)