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Gift Shop Attendant
Job
Deer Creek Lodge and Conference Center
Mount Sterling, OH (In Person)
Full-Time
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Job Description
Hospitality Gift Shop Attendant - Job Description Position Summary The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience. Key Responsibilities Greet guests warmly and offer assistance with product selection Operate the cash register and handle transactions accurately (cash, credit, etc.) Maintain knowledge of store merchandise, including pricing and promotions Restock shelves and ensure displays are neat, organized, and visually appealing Monitor inventory levels and report low-stock items Answer guest questions about products and local attractions Handle returns and exchanges according to store policy Keep the shop clean, including counters, floors, and display areas Follow loss prevention and security procedures Collaborate with team members and supervisors to meet sales goals Qualifications High school diploma or equivalent (preferred) Previous retail or customer service experience is a plus Strong communication and interpersonal skills Basic math and cash-handling ability Friendly, professional demeanor Ability to stand for extended periods and lift light merchandise Work Environment Typically located in hotels, resorts, hospitals, or tourist areas May require evening, weekend, and holiday shifts Fast-paced environment with frequent guest interaction Skills & Competencies Customer service excellence Attention to detail Sales and up-selling ability Time management Teamwork and reliability