Driving Results/Sales:

Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.

To include:

Execute sales promotions and special events (store, campus, community). Partner with store leadership to review store financials and recalibrate goals to drive sales. Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities. Maintain appropriate inventory control in alignment with store operational procedures. Keep all areas of the store environment neat, clean, and organized. Shipping/Receiving responsibilities. Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials. Ensure the security of company assets and the safety of team members and customers, and adherence to company policies. May review and approve store markups, markdowns, and write-offs within company guidelines. Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management:

Supervise the work activities of team members (FT/PT and temporary/seasonal) including: Train and coach team members on company and store standards. Ensure team members follow company and store policies, procedures, and standards. Perform onboarding procedures for new hires. Schedule team members' work hours within the store's operating budget. Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service:

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.

To include:

Greet customers and answers phones to provide information, direct callers, and resolve escalated issues. Drive market growth initiatives such as POS email collection. Maintain service level agreements for OMS Orders. Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships:

Communicate and partner with the campus to include: Day-to-day communication of store operational activities. Facilitate campus events. Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment. Requirements Associate's Degree or equivalent. 0-5 years of relevant experience. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Strong customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. General computer skills.

Travel:

minimal - less than 10%. 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NWOSU Alva Campus Bookstore Leader #26-30344