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Cannabis Nation - Gresham Dispensary
Budtender II
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Job Description
Join an Industry Leader. Grow Your Career. Build Your Expertise.
At Cannabis Nation, we are a recognized leader in our industry, known for operational excellence, compliance standards, and exceptional customer experience. We are seeking a Customer Service Associate II to join our retail team. This is a role designed for individuals who are customer-focused, detail-oriented, and motivated to grow within a highly regulated and fast-evolving industry.
We invest in our people and provide structured learning pathways, advancement opportunities, and employee product discounts that make being part of our team rewarding both professionally and personally.
Position SummaryThe Customer Service Associate II (CSA2) is responsible for delivering outstanding customer service while ensuring strict compliance with all company policies and regulatory requirements. The CSA2 supports daily retail operations, assists customers with product education and purchases, maintains accurate transaction records, and contributes to a safe, clean, and welcoming store environment.
This position serves as the foundation for advancement within the organization.
Essential Duties and ResponsibilitiesCustomer Service & Sales SupportGreet all customers in a professional and welcoming mannerProvide consultative assistance by educating customers on products, pricing, promotions, and responsible useAnswer customer questions accurately and thoroughlyMaintain up-to-date product knowledge through required training and self-directed learningSupport store sales goals through positive customer engagementCompliance & Transaction ProcessingVerify customer identification in accordance with regulatory requirementsAccurately process transactions using point-of-sale (POS) systemsHandle cash and electronic payments in compliance with company cash-handling proceduresAdhere to all local and state regulations governing retail operationsMaintain confidentiality and data privacy standardsOperational SupportAssist with receiving, stocking, and inventory managementPerform product merchandising and maintain organized display areasMaintain cleanliness and sanitation standards throughout the storeSupport opening and closing procedures as assignedReport discrepancies, compliance concerns, or operational issues to leadership promptlyTeam CollaborationWork collaboratively with supervisors and team membersParticipate in ongoing training and development programsDemonstrate accountability, reliability, and professionalism at all timesQualificationsHigh school diploma or equivalent requiredMust meet all legal eligibility requirements for employment in this regulated industryPrevious retail or customer service experience preferredStrong communication and interpersonal skillsAbility to follow detailed procedures and regulatory requirementsBasic math and computer proficiencyAbility to multitask in a fast-paced environmentPhysical RequirementsAbility to stand for extended periodsAbility to lift and carry up to 25 poundsAbility to perform repetitive motions such as scanning, typing, and handling productsSchedule RequirementsFlexible availability including evenings, weekends, and holidays as business needs requireWhy Join Us?
Industry Leaders We are recognized for operational excellence, compliance excellence, and delivering an exceptional customer experience in a highly regulated and evolving market.
Growth & Learning Opportunities We provide structured training pathways, ongoing education, and clear advancement tracks to support your long-term career development.
Employee Product Discounts Team members enjoy exclusive employee pricing on products.
Career Development We promote from within and invest in developing our people for leadership and specialized roles.
Supportive Team Culture We foster collaboration, accountability, and high standards while maintaining a positive and professional work environment.
If you are looking to begin or grow your career with a company that prioritizes compliance, customer experience, and employee development, we encourage you to apply.
Grow with us. Learn with us. Lead with us.
At Cannabis Nation, we are a recognized leader in our industry, known for operational excellence, compliance standards, and exceptional customer experience. We are seeking a Customer Service Associate II to join our retail team. This is a role designed for individuals who are customer-focused, detail-oriented, and motivated to grow within a highly regulated and fast-evolving industry.
We invest in our people and provide structured learning pathways, advancement opportunities, and employee product discounts that make being part of our team rewarding both professionally and personally.
Position SummaryThe Customer Service Associate II (CSA2) is responsible for delivering outstanding customer service while ensuring strict compliance with all company policies and regulatory requirements. The CSA2 supports daily retail operations, assists customers with product education and purchases, maintains accurate transaction records, and contributes to a safe, clean, and welcoming store environment.
This position serves as the foundation for advancement within the organization.
Essential Duties and ResponsibilitiesCustomer Service & Sales SupportGreet all customers in a professional and welcoming mannerProvide consultative assistance by educating customers on products, pricing, promotions, and responsible useAnswer customer questions accurately and thoroughlyMaintain up-to-date product knowledge through required training and self-directed learningSupport store sales goals through positive customer engagementCompliance & Transaction ProcessingVerify customer identification in accordance with regulatory requirementsAccurately process transactions using point-of-sale (POS) systemsHandle cash and electronic payments in compliance with company cash-handling proceduresAdhere to all local and state regulations governing retail operationsMaintain confidentiality and data privacy standardsOperational SupportAssist with receiving, stocking, and inventory managementPerform product merchandising and maintain organized display areasMaintain cleanliness and sanitation standards throughout the storeSupport opening and closing procedures as assignedReport discrepancies, compliance concerns, or operational issues to leadership promptlyTeam CollaborationWork collaboratively with supervisors and team membersParticipate in ongoing training and development programsDemonstrate accountability, reliability, and professionalism at all timesQualificationsHigh school diploma or equivalent requiredMust meet all legal eligibility requirements for employment in this regulated industryPrevious retail or customer service experience preferredStrong communication and interpersonal skillsAbility to follow detailed procedures and regulatory requirementsBasic math and computer proficiencyAbility to multitask in a fast-paced environmentPhysical RequirementsAbility to stand for extended periodsAbility to lift and carry up to 25 poundsAbility to perform repetitive motions such as scanning, typing, and handling productsSchedule RequirementsFlexible availability including evenings, weekends, and holidays as business needs requireWhy Join Us?
Industry Leaders We are recognized for operational excellence, compliance excellence, and delivering an exceptional customer experience in a highly regulated and evolving market.
Growth & Learning Opportunities We provide structured training pathways, ongoing education, and clear advancement tracks to support your long-term career development.
Employee Product Discounts Team members enjoy exclusive employee pricing on products.
Career Development We promote from within and invest in developing our people for leadership and specialized roles.
Supportive Team Culture We foster collaboration, accountability, and high standards while maintaining a positive and professional work environment.
If you are looking to begin or grow your career with a company that prioritizes compliance, customer experience, and employee development, we encourage you to apply.
Grow with us. Learn with us. Lead with us.
Benefits
- Discounts/Reimbursements