Key Responsibilities:

Customer Experience Management:

Ensure a positive and seamless experience for prospects and customers throughout their interactions with Layr Systems.
Proactively address customer inquiries, concerns, and feedback to enhance overall satisfaction.

Sales Support:

Collaborate with the sales team to provide comprehensive sales support.
Complete detailed takeoff's with in Stackct Estimating Software.
Prepare and send quotes to prospects and customers in a timely and accurate manner.
Follow quote follow-up procedures, adding detailed notes in CRM.
Share relevant product data to support the sales process.
Ensure the CRM / QuickBooks are kept up to date.

Order Processing:

Once an order is placed and invoiced it is this CSR's responsibility to create and send the packing slips to the warehouse as well as set up shipment with our delivery company.
Track delivery and ensure it arrives in a timely manner.

Keep customers up to date with their orders.

Sample Management:

Prepare & send the necessary samples per customer / prospects requests.
Manage the process of sending product samples to architects and contractors.
Ensure timely delivery of samples and follow up to address any inquiries or additional requests.

Relationship Building:

As a CSR it is important to maintain brand awareness with our customers. The CSR will be responsible for creating and sending the monthly marketing email blast to all customers and email subscribers.

Pay:

$24.62

$26.

44 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Work Location:

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