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Optical Associate- FT

Reading, PA, United States

JOB DESCRIPTION

Optical Associate

Bring your experience to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team. As part of a fast-paced, dynamic team, you will dispense spectacles and contact lenses to both adults and children, while advising and assisting customers with various types of lenses and spectacle frames. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today! Job Responsibilities Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.

Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.

Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.

Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.

Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.

Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.

Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.

Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.

Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.

Maintain a clean, organized, and professional optical department that supports an exceptional customer experience. Job Requirements 1 year of optical experience

1 year of experience working in a retail store

High school diploma or GED equivalent

Prior sales experience, preferred

Exceptional communication and interpersonal skills

Strong customer service skills

Must have the ability to prioritize

Ability to work as a team member

Must have a strong sense of fashion and trends

Knowledge of the proper use of lensometer, auto refractor and NCT equipment

Position is active and includes moving about throughout department during the shift Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive: Comprehensive benefits package, including medical/dental/vision

Short term disability/ Long term disability- voluntary

Life Insurance (company paid)

401(k) w/ company match

Weekly Pay

Paid vacation

Liberal employee discount Work where people love to shop!

Equal Opportunity Employer #OPT