Front Desk Sales Associate

OUR STORY

Hot Yoga of Mill Creek is a brand with luxury fitness virtual and in-studio products focused on nutrition, movement and hot yoga. Our locations include Hot Yoga of Mill Creek. With thousands of members our impact has been felt far outside our walls and into the communities we richly serve.

OUR MISSION

Since 2008, Hot Yoga of Mill Creek has been providing a fun and encouraging environment to learn and grow your yoga practice! With our friendly, knowledgeable and high-quality instruction, each student receives a first-class experience with every visit to our studio! If you're a highly motivated, driven and high performing person who is driven by changing the lives and communities of Mill Creek or Lynnwood, then we can't wait to share this career opportunity with you.

THE ROLE

As a Front Desk Sales Associate, you are responsible for delivering the highest quality of service to our clients. Creating a warm, friendly and inclusive environment for all. As the 'face of the Club' , the priority of the Front Desk Sales Associate is to provide an excellent first impression that exceeds all customers' expectations - you have to love people! You are responsible for driving profitability of the business, in particular through retaining and attracting clients (net gain). Ensuring operational efficiency, delivery of brand standards and compliance with company and statutory requirements.

RESPONSIBILITIES RECEPTION

Responsible for ensuring the smooth day to day running of the reception area. Welcoming clients and checking them in using our in-house system. Promoting a sense of belonging amongst our clients and creating a family culture that exceeds expectations and ensures a memorable experience for every client, every time! Processing all bookings and diary management Contributing towards the achievement of team targets with your individual contributions focused around managing client retention and repeat bookings, new client conversions and upselling within the club. Handling client and prospect enquiries via the telephone, email and face to face; intentional intakes, consultations and up sales of service. Undertaking daily banking duties. Ensuring the front desk and entrance way are kept clean and tidy at all times.

CUSTOMER SERVICE & EXPERIENCE

Promoting a sense of belonging amongst our clients and creating a family culture that exceeds expectations and ensures a memorable experience for every client, every time! Be the "face" of the business recognizing guests who are regularly frequenting the operation and engage with them to drive further visits. Deliver a high level of service by recognizing guests' specific needs. Develop an acute attention to detail amongst the front and back of house staff. Investigate and resolve issues and complaints.

OPERATIONS

Proactively manage and be responsible for all Hygiene, Maintenance and Health and Safety issues, ensuring a safe environment for employees and members. Comply with all company and member security requirements and policies - in particular, data protection. Ensure facility cleanliness standards are upheld and amenities are replenished on a regular basis. Ensure our Client Journey is consistently executed.

PRE-REQUISITES AND ATTRIBUTES 1

years experience in a customer service-based role Excellent telephone manner Have outstanding computer literacy. We use several integrated booking and management systems. Able to work under pressure and be a good multi-tasker. Be very efficient in dealing with varying degrees of queries. Be someone who pays attention to detail and is well organized. Experience in sales and customer service and understand the true meaning of a '5 star service'.

DEVELOPMENT

At Hot Yoga of Mill Creek, we are passionate about development, and our goal is to promote from within wherever possible. This position is seen as the first step for future career progression into a management or studio teaching position.

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule

Work Location:

Hybrid remote in Lynnwood, WA 98037