Job Summary Vanguard Reputation Solutions is seeking a professional, detail-oriented Reputation Management Specialist to assist clients with protecting and improving their online reputations. This position focuses on researching negative online content, evaluating reviews and other content for potential platform policy violations, preparing removal and escalation requests, communicating with clients, and tracking cases through completion. The ideal candidate is organized, analytical, professional, and comfortable conducting online research and communicating with both clients and online platforms. Experience in reputation management is preferred but not required, as training can be provided. Key Duties & Responsibilities Review negative content across platforms such as Google, Yelp, Trustpilot, Facebook, BBB, and other websites. Analyze reviews for potential violations of applicable platform content policies. Prepare and submit legitimate review reports, disputes, appeals, and escalation requests. Assist with mugshot, negative article, and other online content removal cases. Research websites, publishers, review platforms, and available removal or escalation procedures. Maintain detailed records of active cases, submissions, responses, and removal results. Monitor reported content and document when content has been successfully removed. Communicate professionally with clients regarding case status and next steps. Assist with client onboarding and gathering information needed for new cases. Draft professional emails, reports, correspondence, and escalation requests. Maintain client confidentiality and handle sensitive business information professionally. Follow company procedures and ethical standards when submitting removal requests. Assist with general administrative, customer-service, and reputation-management tasks as needed. Qualifications Strong written and verbal communication skills. Excellent attention to detail and organizational skills. Strong internet research and problem-solving abilities. Comfortable working with Google, Yelp, Trustpilot, social media platforms, and other websites. Ability to interpret policies and apply them to individual cases. Ability to manage multiple clients and cases simultaneously. Professional communication and customer-service skills. Ability to work independently and meet deadlines. Basic proficiency with email, spreadsheets, online forms, and web-based business software. Ability to maintain strict confidentiality regarding client information. Reputation management, digital marketing, customer service, administrative, or legal-support experience is a plus. Prior experience with online review disputes or content-removal processes is a plus but not required.

Pay:

Up to $1,100.00 per week

Benefits:

Flexible schedule On-the-job training Referral program

Work Location:

Hybrid remote in Boca Raton, FL 33432