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Job Description
Sweet Grass Farms Campobello, SC Full-Time | In-Person $18-$21 per hour, depending on experience Sweet Grass Farms is a growing equine lifestyle brand specializing in premium hay, equine nutrition, farm and stable products, and handcrafted wood products. We serve horse owners in our local community and across the country through our retail store, online presence, and nationwide hay delivery network. We are looking for a dependable, engaged, customer-focused team member to support sales, customer service, daily store operations, and administrative follow-up. This is a hands-on role in a growing small business. The right candidate will be warm, organized, proactive, comfortable with technology, and genuinely interested in learning. This position requires strong communication, attention to detail, and the ability to move between customer service, order support, store tasks, and administrative work throughout the day. This is not a passive role. We are looking for someone who enjoys helping customers, asks thoughtful questions, follows through on details, and communicates clearly when something is unclear. Schedule Full-time Five-day work week Saturday availability is required Schedules may vary based on business needs
Store Hours:
Monday-Friday:
8:30 AM - 5:00
PM Saturday:
8:30 AM - 4:00 PM Reliable attendance and consistent availability for scheduled shifts are essential for this role. Responsibilities Customer Service & Sales Assist customers in-store, by phone, text, email, and online Greet customers warmly and engage in helpful, professional conversation Ask questions to understand customer needs and recommend appropriate products Answer customer questions or help gather the information needed to follow up Build customer relationships and maintain detailed customer notes Create invoices, sales orders, and delivery orders Process payments and operate the Shopify POS system Follow up on customer inquiries, open orders, and outstanding questions Store Operations Perform opening and closing store procedures Handle cash, checks, and credit card transactions Receive incoming inventory and update records Assist with inventory organization, product setup, pricing, and merchandising Track damaged products and maintain related documentation Maintain clean, organized, and professional retail, office, and customer areas Participate in routine store cleaning, organization, and merchandising tasks Take occasional photos of products, hay shipments, store inventory, and customer projects for website and social media use Administrative Support Maintain customer records and internal databases Respond to customer messages and inquiries in a timely manner Assist with data entry and operational projects Support recurring administrative tasks and business processes Help ensure projects, follow-up items, and customer notes are completed accurately and on time Communicate with supervisors when priorities, instructions, or customer needs are unclear Technology & Systems This position requires daily use of multiple software platforms. Candidates should be comfortable using technology throughout the day and willing to learn new systems. Experience with the following is helpful but not required: Mac computers
Google Workspace:
Gmail, Docs, Sheets, Drive, Calendar Shopify POS Airtable or similar database systems CRM or customer management software Marketing Support — Optional Growth Area Depending on interest and skill level, this role may also include: Assisting with social media scheduling and captions Supporting marketing projects and promotional initiatives Taking or organizing simple product and store photos Qualifications Required Excellent customer service and communication skills Warm, professional, and engaging personality Strong organizational skills and attention to detail Comfortable using technology throughout the day Ability and willingness to learn new software systems Ability to follow written procedures and ask questions when needed Ability to work independently while staying connected with the team Dependable attendance and strong work ethic Positive attitude and willingness to learn Ability to take initiative and follow through on tasks Ability to manage interruptions and return accurately to unfinished work Highly Valued Horse ownership, equine experience, farm experience, or agricultural knowledge Hay, feed, or equine nutrition knowledge Retail sales experience Administrative or office experience Experience working in a small business environment Who Will Thrive in This Role?
The ideal candidate:
Enjoys helping customers solve problems Communicates clearly, respectfully, and proactively Asks questions instead of guessing Learns new products, systems, and procedures over time Can manage multiple priorities during an active workday Can transition between customer service, administrative work, and store operations Takes ownership of their work and follows through on details Works well independently while remaining part of a team Wants to grow alongside a small business This role may be a good fit for someone who enjoys variety, customer interaction, learning new things, and being part of a small team where every person matters. This may not be the right fit for someone who prefers a quiet, repetitive, or highly scripted job where every task is the same each day. We are looking for someone dependable, motivated, and interested in becoming a long-term member of the Sweet Grass Farms team. As the business continues to grow, there will be opportunities to take on additional responsibilities and develop areas of interest and expertise within the company.
Job Type:
Full-time Pay:
$18.00 - $21.00 per hour
Benefits:
Paid time off Application Question(s): This role involves switching between customers, phone calls, order details, store tasks, training materials, and follow-up items throughout the day. We provide SOPs, Loom videos, checklists, binders, and written procedures, but the right person must actively use those tools, take notes, and stay engaged during training and meetings. Tell us about how you personally stay organized. How do you track instructions, questions, unfinished tasks, and details so nothing gets missed? This position requires consistent in-person attendance as part of a five-day work week, including regular Saturday availability. Are you able to reliably work this schedule long-term? Please describe any experience you have with horses, hay, feed, farming, agriculture, livestock, animals, or related industries. This role requires daily use of technology, including point-of-sale systems, customer notes, online forms, email, and internal databases. Tell us about a software system, POS system, database, or technology platform you have learned in a previous role. How did you learn it, and what did you do when you were unsure? This role involves helping customers, answering phones or messages, using computer systems, completing store tasks, and returning to unfinished work after interruptions. Tell us about a time you had to manage several priorities at once. How did you decide what to do first and stay productive? This role requires clear, proactive communication with both in-store and remote team members. We use tools like Google Meet, email, shared documents, and internal systems to ask questions, review work, solve problems, and collaborate. Tell us about a time you had to speak up, ask for clarification, share an update, or receive feedback in a work or team setting. How did you handle the conversation?
