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Inside Sales / Service Associate
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Wayne Brothers
Walterboro, SC (In Person)
Full-Time
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Job Description
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POSITION SUMMARY
Assist customers determining their supply needs, source and arrange the delivery of such supplies to the customer. Up-sell additional products and supplies. Support WBI sales and external sales made by Outside Sales Representatives.ESSENTIAL JOB FUNCTIONS
Determine customers' needs and recommend appropriate products and solutions Follow a product/supply checklist for each customer's job and up-sell additional products and supplies Answer telephones and enter sales orders Interact with walk-in customers, enter orders, and ensure they leave satisfied Support Outside Sales with customer orders, quotes, take offs, etc. Work with Purchasing Rep when sourcing high volume order quantities for customer orders Accept payment and apply it to the appropriate customer account Coordinate customer pick-ups with the warehouse Follow up on deliveries to ensure materials arrived on time with all items accounted for Address and resolve service concerns, should they arise Maintain timely and effective paper flow within department and other departments Perform other duties and responsibilities as assigned Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times.OTHER DUTIES
Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market. Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume. Train any additional customer service reps when or if hired. Attend relevant product training to increase knowledge as required. Attend and participate in relevant trade shows as required.ID21 EDUCATION AND/OR EXPERIENCE
High school diploma / GED 2 years of relevant inside sales experienceKNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Excellent interpersonal, communication and customer service skills Ability to plan, prioritize and execute a daily routine Knowledge of products that we offer Driven to deliver excellent customer service Industry relevant product knowledge- Required Computer skills (typing, email, internet, Office / Excel)
- Required
WORKING CONDITIONS
Indoors- Frequently Outdoors
- Occasional Temperatures
- Seasonal Loud Noise
- Infrequent Forty to Fifty-hour work week
- Frequently
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license OSHA 10-Hour Certification- Required Forklift Operator Certification
- Required