Hold sales team accountable maintaining a healthy pipeline that ensures achievement of established targets.
Ensure all known opportunities are in CRM and completely accurate and always updated.
Learn, adopt, and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Sales Support and Coordination
Lead import/distribution for Venue complexes researching, as needed, to determine correct ownership of Lead.
Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers and assist their online customer experience.
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
Manages customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
Ensure CRM is always accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams. People Leadership
Assist Director with hiring, training, and development of Sales Associates.
Lead a team of 5-10 Sales Associates.
Cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation and productivity.
Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.
Hold sales team accountable for maintaining a healthy pipeline at all times to ensures achievement of established targets.
Ensure all known team opportunities are in CRM and completely accurate and updated at all times.
Learn, adopt, and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Job Qualifications
BS/BA is preferred and 2+ years of sales/event experience.
Prior technology, sales, hospitality, or event planning experience required
Strong competence in Microsoft Office, in particular Microsoft Excel and Dynamics CRM
Must be able to multi-task; ability to handle multiple projects while prioritizing work assignments
Results focused. Able to meet deadlines and deliver results against specific timetables Competencies Deliver World Class Service
Hospitality
Ownership Do The Right Thing
Manages Ambiguity Drive Results
Directs Work
Achieves Goals See The Big Picture
Financial Acumen Value People
Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this

URL Link:

(https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-SB1

Salary Pay Range:

$58,642.00 - $76,235.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. 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