Retail Customer Service and Returns Associate

Retail Customer Service and Returns Associate Ikea us•3.7 Frisco, TX Job Details Full-time $17.58•$24.83 an hour 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Referral program Retirement plan Pet insurance Qualifications Customer follow-ups Retail sales transactions Retail customer service procedures Customer relationship building Client rapport building Client retention Customer engagement Customer relationship management Order assistance Customer issue escalation Entry level Full Job Description "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location Frisco Employment type Full Time Permanent Department Customer Relations Anticipated Closure Date 2026-06-09 You already applied for this job. Retail Customer Service and Returns Associate with Facebook Retail Customer Service and Returns Associate with LinkedIn Retail Customer Service and Returns Associate with Twitter Candidate profile (title) Why we will love you Candidate profile (text)•Default language You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience. Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. Builds emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. Team vision ( title) Together as a team Team vision (text) You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool! Let's connect ! Let´s connect The pay range for this position is $17.58 to $24.83 JOB TYPE•Permanent, Full-time (34•40 hours per week)

BENEFITS ELIGIBLE?

Yes HOURS•Must be able to work retail hours based on the business needs of the location•including weeknights, weekends, and holidays. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday, and sick time WiselyPay•get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role. Local section (title) Qualifications Local section (text) • 1 year sales or customer service experience preferred. The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience. Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!