RETAIL LEAD

RETAIL LEAD

Merlin Entertainments - 3.5 North Richland Hills, TX Job Details Full-time $17.75 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Opportunities for advancement Flexible schedule Qualifications Customer communication Handling customer inquiries High school diploma or GED Full Job Description What you'll bring to the team Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Retail Shift Lead ✨ Peppa Pig Theme Park Dallas Looking for a leadership role that's more exciting than traditional retail? Join our team and help lead daily operations in a fast-paced attraction environment where every day is different. Qualifications & Experience What You'll Do Lead frontline retail team members during daily operations Support guest experience and resolve guest concerns Coach employees and provide real-time feedback Help manage busy guest areas and retail flow Maintain clean, organized, and stocked retail spaces Support merchandising and inventory tasks Serve as a floor leader and step in wherever needed Help maintain safety and operational standards What We're Looking For ✔ Leadership or supervisory experience preferred ✔ Strong guest service and communication skills ✔ Comfortable leading in fast-paced environments ✔ Ability to coach and motivate teams ✔ Reliable, punctual, and highly accountable ✔ Comfortable making decisions under pressure ✔ Flexible schedule including weekends and holidays Great Backgrounds For This Role Retail leadership Attractions Hospitality Guest services Entertainment venues Food & beverage operations Qualifications High School diploma or GED required Previous lead, key holder, or supervisory experience preferred Guest-facing/customer service experience required Benefits The Perks of the Magic ✨

Fantastic Health Coverage:

Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

Generous Paid Time Off:

Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. ️

Merlin Magic Pass:

Share the fun with free entry for you, your family, and friends to our world-famous attractions.

Recognition and Rewards:

Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. 401(k)

Savings Plan:

Build your future with our company-matched retirement program.

Tuition Assistance:

Pursue your passions with educational support and reimbursement programs.

Growth and Development:

Learn, grow, and take your career to new heights with endless opportunities for advancement. Pay Range USD $17.75/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.