CarMax, the nation's largest used car retailer, is seeking a Sales Associate to deliver a transparent, no-haggle car-buying experience in our Richmond, VA store. In this customer-facing role, you'll welcome guests, understand their needs, recommend vehicles, and guide them through test drives, financing options, and purchase paperwork using CarMax's digital tools. You'll thrive in a collaborative, integrity-driven culture that values respect, diversity, and continuous improvement. CarMax provides paid training, clear career paths, and growth opportunities across sales, service, and corporate roles in a stable, nationally recognized brand. Responsibilities Welcome and engage customers on the sales floor and lot Assess customer needs and recommend suitable vehicles and options Explain Car Max's no-haggle, transparent sales process Conduct test drives and demonstrate vehicle features Guide customers through financing and purchase paperwork Use CRM and digital tools to track leads and follow-ups Collaborate with team members to meet store sales goals Maintain up-to-date product and inventory knowledge Ensure vehicles and showroom areas are customer-ready Uphold Car Max standards for integrity, ethics, and customer care Required Skills Customer service Retail sales Automotive product knowledge Point-of-sale (POS) systems CRM software Consultative selling Basic finance and payment options Inventory and lot management Written and verbal communication Time management and organization