Guest Services Part-Time

JOB SUMMARY

Serve as Part-Time Guest Services/Gift Shop Associate by being responsible for delivering outstanding customer service while supporting daily retail and front-of-house operations. This role represents NOVA Wild to guests and must maintain professionalism, efficiency, and a positive attitude at all times. Ideal candidates are dependable, positive and comfortable working in both an indoor and outdoor setting. .

Minimum Job Requirements:

Must be willing to consistently provide internal and external customer service above and beyond expectation.

• Must be at least 16 years old.
• Must have reliable transportation.
• Strong verbal communication and guest engagement skills.
• Ability to follow NOVA Wild company policies respectfully.
• Flexibility in schedule and ability to work evenings/weekends/holidays. Reliable attendance and punctuality.
• Multi-lingual desired, Spanish preferred

Responsibilities & Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the Institution's mission and core values.
• Maintain compliance with state and federal regulatory agencies governing the maintenance of the facilities and collections.
• Create a welcoming atmosphere for clientele that fosters repeat visits. Provide a positive guest experience for guests on high volume days and coordinate traffic flow and appropriate staffing.
• Provide accurate information about zoo policies, pricing, safety rules, and animal feeding guidelines.
• Confidently upsell animal feed and encounters.
• Answer all phone calls in a timely manner.
• Resolve minor guest concerns.
• Operate the POS system accurately. (cash, card, gift card and discounts)
• Maintain organized, fully stocked displays.
• Notify leadership of low-stock items.
• Sweep floors thoroughly and often
• Wipe counters, clean glass, and maintain tidy areas
• Clean Bathrooms (i.e toilets, floors, mirrors)
• Empty trash and replace liners.
• Restock merchandise.
• Assist in parking operations, public traffic flow, and park cleanliness.
• Follow attendance and call-out procedures
• Adhere to cell phone policy while on duty.
• Take accountability for mistakes and apply feedback appropriately
• Perform all other duties as assigned by the supervisor. Safety/Security
• Work in a safe manner always.
• Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.
• Report any unsafe condition Must have a working knowledge of all facility wide, and department specific safety procedures that relate to their position, including, but not limited to:

Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use Pay:

$16.00 - $24.00 per hour

Work Location:

In person