Guest Services Associate

Job Summary We are seeking an energetic and customer-focused Guest Services Associate to join our dynamic team! Hours are Thursday - Saturday, 10am - 4pm. In this role, you will be the welcoming face of our organization, providing exceptional service to guests and ensuring a seamless experience from arrival to departure. Your enthusiasm, communication skills, and attention to detail will help create a positive environment that encourages repeat visits and fosters lasting relationships. Whether assisting with inquiries, managing retail sales, or coordinating administrative tasks, you will play a vital role in delivering memorable guest experiences while supporting the overall operations of our facility. Duties Greet guests warmly upon arrival and assist with check-in procedures at the front desk Provide detailed information about services, events, and amenities using clear and engaging communication Handle customer inquiries via phone, email, or in person with professionalism and courtesy Manage retail sales transactions accurately using retail math and POS systems Ensure cleanliness and maintenance of the front desk area to uphold a welcoming environment Maintain strict confidentiality regarding museum operations, collections, donor information, and internal business matters Experience Previous experience in customer service or retail sales is highly preferred Strong organizational skills Familiarity with Microsoft Word, Excel, and data entry processes for administrative tasks Excellent communication skills Demonstrated ability to handle multiple responsibilities efficiently while maintaining a positive attitude Ability to work weekends and holidays Join us as a Guest Services Associate and become an integral part of creating memorable experiences for every guest! Your energy and dedication will help us deliver outstanding service while growing your skills in a vibrant environment. Due to the nature of museum operations and collection-related information, employment is contingent upon successfully passing a background check and signing a confidentiality and non-disclosure agreement (NDA).

Pay:

$17.50 per hour

Work Location:

In person